Client Due Diligence Specialist

3 weeks ago

Sydney, New South Wales, Australia OFX Full time
Company Description

Hi. We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence.

At OFX, you'll have the opportunity to reach beyond your role and function across disciplines.

Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.


Job Description:

Purpose of your role

What you do


Assist with daily onboarding activities for corporate (Small Business, Online Sellers and Medium Business - companies /Trusts) and consumer clients, assist with ongoing due diligence including rescreening, change of beneficial ownership etc., & Fraud Alerts Management (System generated).


  • Communicate and enforce compliance and onboarding requirements to clients
  • Develop a good understanding of Corporate entities and AML/CTF onboarding requirements
  • Ensure all Global Compliance requirements are adhered to in line with key operating procedures
  • Perform due diligence checks and assessments including KYC analysis/ CDD / ECDD assessments to ensure all new clients meet the compliance requirements.
  • Process client ACH/CAD PAD/Direct Debit and regular payment requests
  • Promote development and cohesion with key stakeholders in the Onboarding process; Relationship Managers, Sales and Compliance team.
  • Identify and prioritise backlogs in our registration process

Qualifications:

  • Degree qualified in a Finance or Businessrelated discipline desired but not essential

Knowledge, skills, experience

  • 2+ years of relevant industry in compliance, retail banking or credit experience
  • Relevant work experience with Onboarding, Ongoing due diligence including screening, rescreening, conducting Enhanced Due Diligence, Transaction Monitoring and fraud alert management (AML/KYC/compliance related/client assessment)
  • A professional approach to customer care and attention
  • Excellent written and telephone communication skills
  • Exceptional time management with a focus on delivering on time
  • Strong attention to detail and team orientation
  • Have initiative and be a selfstarter.
Additional Information

What it's like working at OFX
We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done.

We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

  • Always keep learning. We offer LinkedIn learning programs, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning
  • Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually
  • We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards
  • Our Good Vibes employeeled committees organize events to keep our employees engaged inside and outside the office. Whether it's participating in our weekly yoga class (now also on Zoom), office happy hours, end of year celebrations. Our team wants you to feel welcome


At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves.

With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.

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