![Nissan Australia](https://media.trabajo.org/img/noimg.jpg)
Customer Loyalty Officer
1 week ago
Job no:
P67HY
Established in 2008, Nissan Financial Services employs approximately 220 people. We offer tailored financial solutions combined with service excellence to our customers and dealer networks. Our customer-centric operating model is designed to enable us to better respond to the ever-changing landscape.
All teams and departments of NFS have a role to play to realise our vision to be a financier of choice and we work together to bring this to life.
Your opportunity
You will be responsible for proactive relationship building with our current portfolio of existing customers.
This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services across all brands (NFSA / MMFS / RFS / Skyline).
- Outbound communication to maturing customers to educate customers on available options as their loan ends. This may be a referral to a dealer for a new car, refinance or to payout.
- Outbound contact to maturing Nissan Future Value customers to educate them on available options and liaise with the dealer network for a seamless customer experience.
- Generating leads and practicing best in class lead referral with clear and concise communication to both the customer and the dealer including key information, time lines and expectations.
- Retaining customers through end of term balloon refinances or variations, in turn also increasing net amount financed for NFSA.
You will bring to this role
- At least two years' experience in a customer service/sales role with a focus on providing outstanding customer experiences.
- Capable of quickly building a strong rapport by utilizing interpersonal skills, asking clarifying questions, and anticipating customer needs.
- Ability to delight with a 'can do' attitude: positive, confident and focused on the best possible outcome for our customers.
You bring your commitment and motivation and we will support you to maximise your education and experience to develop your career.
Be part of our exciting transformation journey where we strive to empower and enable our customers through the pursuit of best practice.
- _ Published on_ 16 Aug 2023, 1:54 AM-
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