Service Desk Analyst

1 week ago


Melbourne, Victoria, Australia Circuit Recruitment Full time

This role is an amazing opportunity for someone who has 2+ years experience within the Service Desk/IT Support environment and ideally has had exposure to the legal or professional services industry.


The responsibilities include:

  • Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution
  • Logging tickets and managing them effectively
  • Setting up and configuring new software and hardware, ensuring 100% functionality.

Experience necessary:

  • Minimum 2 years' experience in a similar Service Desk or Help Desk role, providing Level 1/2 support.
  • Excellent communication skills and the ability to develop rapport with both internal and external clients, both in person and over the phone
  • Hardware and software troubleshooting experience
  • Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable.


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