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Service Desk Analyst
1 week ago
- Global financial services organisation
- Collaborative, highperforming culture
IT Service Desk Analyst Level month min contract:
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Global financial services organisation:
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Collaborative, high-performing culture
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WFH 2 days per week minimum
Company Overview
Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.
Role Overview
In this role you'll provide Level 2 support covering escalated support for the internal business, in an ITIL framework. You will provide excellent customer service and technical expertise.
This will include but not limited to:
- End-user support
- Managing urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders
Skills and Experience
***You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.
The following skills and experience are required to be considered for this position:
- Demonstrated knowledge of Microsoft operating systems.
- A strong service focus
- ITIL experience.
- ServiceNow ticketing system experience.
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Outstanding customer service skills.
- Excellent written and verbal communication skills
What's on Offer
This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.
Benefits includes:
- Professional working environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH 2 days
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