Case Manager

1 week ago

Perth, Western Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.


We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia's energy landscape is evolving to become more sustainable.

Role Summary:

The Case Manager is an exciting max-term opportunity in our Customer team based at our Perth CBD office.


Case Managers will provide professional and compassionate customer service both over the phone and in person, delivering practical information and recommended options that empower and educate vulnerable customers to better manage their energy needs, and improve energy literacy.


Key responsibilities of the role include:

  • Delivering exceptional one to one case managed services to vulnerable customers experiencing financial hardship
  • Receive inbound calls and place outbound calls to customers and key internal/external stakeholders
  • Manage a customer case load by adhering to customer service methodology.
  • Process customer hardship assessments: negotiate instalment plans and payment deferrals, contacting customers to guide them through Synergy's credit and payment processes.
  • Empower customers to take control of their energy needs and educate to improve customer energy literacy

What you'll bring:

  • Completion of High School or Business certificate or recognised prior learning
  • Demonstrated experience in the areas of Customer Service, preferably within a Call Centre environment
  • Skilled communicator both oral and written
  • Demonstration of IT skills i.e. MS Office package, and other systems.
  • Relationship management skills

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave
Click here for a full list of our benefits

Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.

In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

  • Case Management

    2 weeks ago

    Perth, Western Australia DFP Recruitment Services Full time

    Job description:APS6 Case Management Officer - Multiple positions- 12 month contract with extension:- Perth CBD Location:- $60.26ph + SuperAbout the TeamAbout the RoleThe APS6 Case Management Officer is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and...

  • Case Manager

    1 week ago

    Perth, Western Australia HOBAN Recruitment Full time

    Join forces with a prestigious Federal Government Agency as they seek accomplished Case Managers to tackle critical challenges head-on. Are you a proactive problem-solver with a burning desire to make a meaningful difference? This is your chance to showcase your leadership skills and contribute to resolving complex issues that impact countless lives. Don't...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Austal Full time

    About the roleAs a member of the HSE Department, the Case Manager - Injury Management (IM) is the primary Austal representative responsible for managing the injury management of our worker, and supporting their recovery and return to work. Working alongside the Austal Rehabilitation Specialist and Injury Management Administrator, the Case Manager - IM will...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Bethanie Group Full time

    Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the...

  • Case Manager

    1 week ago

    Perth, Western Australia Stream Recruitment Group Pty Ltd Full time

    ASAP start - Ongoing Positions Excellent $$ and benefits Supportive teams working with other Social Workers and CliniciansCase Worker - Mental HealthTHE POSITION:Stream Healthcare is recruiting Case Manager in Regional WA We are looking for experienced Case Manager that have an interest in relocating, living and working in regional WA whilst assisting...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Stream Recruitment Group Pty Ltd Full time

    ASAP start - Ongoing Positions Excellent $$ and benefits Supportive teams working with other Social Workers and CliniciansCase Worker - Mental HealthTHE POSITION:Stream Healthcare is recruiting Case Manager in Regional WA We are looking for experienced Case Manager that have an interest in relocating, living and working in regional WA whilst assisting...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Hudson Full time

    YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLEWe are seeking individuals that have a knack for claims or case managment and love providing support to those in need.Perth CBD, close to public transport with working from home options after a traning periodDuties will include but not limited to:Answering calls and providing information to assist client...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Australian Red Cross Full time

    Job no: 521831Work type: Full timeLocation: Western Australia Make a difference to the social and economic wellbeing of refugees and humanitarian entrants Full time, max term until 30 June 202 Based in East PerthAbout Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of...

  • Case Manager

    1 week ago

    Perth, Western Australia at MDA National Full time

    DescriptionThe Company MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining...

  • Case Manager

    1 week ago

    Perth, Western Australia Bethanie Group Full time

    Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Henderson Recruitment Pty Ltd ta Henderson Healthcare Full time

    EXCELLENT SALARY RANGE WITH EXTRA BENEFITS PERMANENT ROLE / FULL TIME REGIONAL NSW RELOCATION ASSITANCE AVAILABLEWE ARE HIRING CASE MANAGERS FOR MULTIPLE OPPORTUNITES ACROSS PERTH, WAHENDERSON HEALTHCARE:JOB DETAILS:Henderson is looking for a Case Manager to work for a leading not for profit organisation in several locations in Perth, WA. We are seeking...

  • Legal Case Manager

    2 weeks ago

    Perth, Western Australia Lawyers Weekly Full time

    The Legal Case Manager position works closely with Lawyers in providing support to Judicial Registrars. Judicial Registrars exercise Judicial and Statutory functions delegated by Judges or conferred by the Rules of the Federal Court and Federal Circuit and Family Court of Australia (FCFCOA) (general federal law).Broadly, the primary areas of registrar work...

  • Complex Case Manager

    2 weeks ago

    Perth, Western Australia DFP Recruitment Services Full time

    Job description:DFP Recruitment is seeking several Clinical Complex Case Managers to join our client. We have over 10 positions in Brisbane, Sydney, Adelaide, Melbourne, Perth and Canberra.This Federal Government Department delivers government programs to support Military Veterans and their families. They are currently seeking experienced Case Managers...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Bethanie Group Full time

    Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the...

  • Housing Case Manager

    2 weeks ago

    Perth, Western Australia Mission Australia Full time

    $83,988 + super + not for profit salary packaging benefits Full Time Fixed Term Contract with possibility of extension Location: Wattle House, Maddington WA 610 Rewarding work every day you know you are making a real differenceLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end...

  • Housing Case Manager

    1 week ago

    Perth, Western Australia Mission Australia Full time

    Your Opportunity Wattle House's Housing Support Services provides individuals and families who are homeless or who are at risk of becoming homeless with supporting services to ensure they secure long-term stable accommodation while addressing the issues associated with their homelessness and current circumstances. You will work alongside clients to achieve...

  • Case Manager

    1 week ago

    Perth, Western Australia MA MISSION AUSTRALIA Full time

    $49,509+ super + not for profit salary packaging benefitsPermanent Part Time Contract – 3 days a week. Real Work/Life balanceLocation: Mirrabooka WA 6061 Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen joining the team at Mission Australia, you become part of a community determined to end homelessness and...

  • Case Manager

    2 weeks ago

    Perth, Western Australia Mission Australia Full time

    $49,509+ super + not for profit salary packaging benefits Permanent Part Time Contract 3 days a week. Real Work/Life balance Location: Mirrabooka WA 6061 Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness...

  • Case Manager Assessor

    1 week ago

    Perth, Western Australia Bethanie Group Full time

    Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the...

  • Case Management Lead

    2 weeks ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...