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Housing Case Manager

3 months ago

Perth, Western Australia Mission Australia Full time
$83,988 + super + not for profit salary packaging benefits

  • Full Time Fixed Term Contract with possibility of extension
  • Location: Wattle House, Maddington WA 610
  • Rewarding work every day you know you are making a real difference
Life at Mission Australia


When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.

United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Find out more

about us

and

our purpose

Your Opportunity


Wattle House's Housing Support Services provides individuals and families who are homeless or who are at risk of becoming homeless with supporting services to ensure they secure long-term stable accommodation while addressing the issues associated with their homelessness and current circumstances.


You will work alongside clients to achieve goals with a holistic, person-centred, culturally aware approach relating to managing barriers relative to housing tenure and homelessness, education, or employment opportunities, so they can be ready to transition into long-term stable housing and gain independence.

Your Key Responsibilities

  • Respond to referrals of individuals and or families from internal and external services (including NPAH, NAHA, FDV and AOD) and conduct initial assessments of suitability for support
  • Undertake formal face to face assessments of clients, including completing all necessary paperwork using the approved assessment tool
  • Work with individuals and families to develop a holistic case plan that is sensitive and responsive to their cultural strengths and identified needs and goals to increase tenancy outcomes, support networks, independence and wellbeing
  • Ability to maintain professional boundaries of care practices while building the clients capacity
  • Provide intensive ongoing case management sessions (formal and informal) with clients and review progress against individual support plans
  • Link client to relevant support services which will assist in addressing issues associated with their homelessness including AOD, FDV, health, education, employment, recreation and social networks including referrals to supplementary services as needed
  • Undertake a range of case management duties to support the development of clients including referrals and support letters, interaction with other service providers, appointment setting and advocacy internally and externally.
Requirements for Success

With a significant background in the
_housing, homeless and/or human services_ sectors, you will be confident in your case management and assessment processes

Other requirements include:

  • Certificate IV or Diploma in relevant human/community services with at least three years' experience working in the sector
  • Experience and/or knowledge of issues surrounding homelessness including alcohol and other drugs, family and domestic violence, unemployment and mental health
  • Demonstrated case management experience including assessment, case work, accurate and timely recording of case notes, advocacy, and referral
  • Comprehensive knowledge and ability to network and build relationships with housing, accommodation and community service providers and relevant government agencies
  • Ability to work with a range of client cohorts including individuals, youth, couples, families, women and children and have knowledge of family systems, with a focus on clients who are homeless and experiencing family and domestic violence, substance misuse and mental health issues
  • Excellent communication and interpersonal skills including verbal and written communication,
  • Report writing and statistical collection
  • Excellent relationshipbuilding skills and demonstrated ability to work as part of a team
  • Welldeveloped time management skills and the ability to manage a range of tasks at any given time
  • Strong computer literacy in Microsoft Office suite, as well as other systems required to support the work.
  • Must have Full driver licence with no restrictions


Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture


Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity.

So, whoever you are, if you are skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a

career with Mission Australia

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

  • Make a meaningful difference to the lives of Australians in need
  • Notforprofit salary packaging,