Technical Training Specialist

2 weeks ago

Melbourne, Victoria, Australia Gallagher Full time

Your Role


The purpose of this role is to support staff members to transition from technical training into their operational roles including training of processes in an operational environment.

They will be expected to keep up-to-date with the latest business & technological developments, as well as having the skills to communicate the information effectively to staff as the need arises.


In this role you will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation.


In this role, you will:

  • Design and develop claims technical training programs and assessments, aligned to the Gallagher Bassett (GB) competency framework and utilising contemporary Learning & Development (L&D) practices/principles (flexible with a performance improvement focus)
  • Establish and maintain relationships with internal and external stakeholders to ensure we work in partnership to address L&D issues and/or deliver programs aligned to business requirements
  • Facilitate training programs for your assigned business unit and clients as per the training schedules
  • Provide on the job coaching support to new starters and others as identified to fast track an individual's competence on the job
  • Facilitate holistic onthejob competencybased assessments to identify knowledge and development gaps and provide feedback on performance
  • Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
  • In liaison with the relevant Team Manager and Branch Managers, ensure that capability gaps are identified, addressed and monitored to the required standard of performance; identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
  • Develop, implement and maintain 'Proficiency Frameworks' aligned to different job roles to ensure competency levels are improved and/or met. Prepare reports and details of coaching delivered
  • Maintain records of learning and development activities and report on employee progress utilizing GB's learning management system
  • Monitor effectiveness of programs/courses based on manager and employee feedback and proactively identify continuous improvements to leadership team

We're looking for an enthusiastic trainer who has:

  • Technical knowledge in Victorian Workers Compensation scheme
  • Strong communication skills
  • Relationship and influencing skills
  • Experience in designing, coaching and facilitation training
  • Certificate IV in Training and Assessment
  • Must be flexible, adaptive and ability to work autonomously
  • A love of learning, mentoring and a desire to continually develop yourself

What we can offer you:

  • Attractive remuneration packaging & flexible work arrangements;
  • Key member of senior leadership team within the Victorian Workers Compensation business unit
  • Collaborative working environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
  • Paid Parental Leave scheme;
  • A unique and exciting career as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development;
  • Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

A brief overview on GB:

Gallagher Bassett is Australia's largest Third Party Administrator (TPA).

Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.


Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

If this sounds interesting to you - we want to connect

  • To be considered for this opportunity you must have right to live and work in Australia when applying._
  • Agency applicants will not be considered for this position._
  • Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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