Customer Success Manager, Analytics

2 weeks ago

Melbourne, Victoria, Australia NielsenIQ Full time
Company Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.


You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance.

Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client needs and requirements.

You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.


Job Description:

Customer Success Manager, Analytics & Insights

  • Engage and build a win/win relationship with clients, where NielsenIQ supports clients in their strategic priorities and clients perceive NielsenIQ as their main data partner
  • Understand clients' strategy, needs, business questions and growth opportunities
  • Generate and deliver impactful insights with actionable recommendations to clients to help them to develop strategies to grow their business
  • Manage client expectations regarding analytic requirements and commitments to ensure high service level and client satisfaction
  • Work closely with clients and internal stakeholders to align timelines for delivering analyses, achieving key milestones and desired outcomes
  • Create and share thought leadership with clients to raise NielsenIQ's profile and engage with their broader teams
  • Build strong knowledge about NielsenIQ services and broader FMCG industry, acting as an expert on FMCG trends
  • Maintain a high level of client satisfaction measured through NPS survey

Support account development via consultative selling

  • Identify business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.
  • Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
  • Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
  • Support Commercial teams in client meetings when advanced knowledge is needed to showcase NielsenIQ Capabilities

Revenue Responsibility

  • Responsible financials wrt to managing client contracts, encouraging renewal of contract and meeting growth revenue target for NielsenIQ Business
  • Partner with business teams for small and medium size businesses for generting leads and preparing proposals for sales

Qualifications:

  • Years of experience: 3 or more yrs experience with very good knowledge of specific measurement or data analytics tool
  • Deep awareness of market conditions and client business environment
  • Strong planning and servicing skills
  • Experience working with clients to solve business issues
  • Strong communication/presentation and interpersonal skills.
  • Ability to design solutions (both standard and nonstandard) to answer client business issues.
  • Consultative skills


 Desirable
  • An understanding of Nielsen Practice portfolio and interconnectedness of the different solutions.
Additional Information

Life at NielsenIQ...
At NielsenIQ, we're proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We're steadfastly inclusive.

NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability.

We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.


But wait, there's more
We believe in a good work/life balance and offer an extensive range of flexible working options for all associates.

We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more.

We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement


All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.


About NielsenIQ
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of

  • Analytics Solution Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Laneway Analytics Full time

    Have you always wanted to be part of an exciting analytics software company, developing new technology and delivering innovative analytic solutions that solve incredibly challenging business problems? In this role, you will be a key member of our team advancing our data and analytics platform to solve our customers' unique business challengesAvailability:...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Annalect Full time

    Why us?:Annalect is a global data, technology, and analytics consultancy with offices across Australia and major global hubs. We create solutions across data, measurement, analytics, visualisation, and marketing technology to maximise the effectiveness of media and our client's media ROI.Annalect was created over 10 years ago with the sole purpose of...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Software AG Full time

    Software AG is the software pioneer of a truly connected world. Since 1969, we've helped 10,000+ organizations turn data into decisions. Our industry-leading suite ofintegration & API management,IoT & analyticsandbusiness transformationproducts creates a flow of data between people, departments, systems, and devices. _We connect people and technology for a...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Global-e Full time

    We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our clients in Australia.The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Liven Full time

    Our customers are central to our business and we're looking for a Customer Success superstar who can own the entire post-sales relationship. This includes onboarding, ongoing retention, and increased product usage.As a product first business, we are obsessed with numbers, and client success plays a key role in what we measure internally. The Customer Success...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Software AG Full time

    As a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers _your book of business_) in one or more of the Company's business units (IoT &...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Neota Full time

    Responsibilities Work with the Customer Success team and the Customer Success Lead in implementing and refining customer onboarding and training process All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc. Conduct workshops and other training to help...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Pager Full time

    We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team.In this role, you will manage a large portfolio of accounts, focusing on improving customer usage, adoption, and overall customer success.You will be responsible for creating engaging content, videos, and webinars to show use cases.Your ability to segment and...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Pager Full time

    We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large portfolio of accounts, focusing on improving customer usage, adoption, and overall customer success. You will be responsible for creating engaging content, videos, and webinars to show use cases. Your ability to segment and...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Cisco Systems Full time

    Senior Customer Success ManagerThere are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to our...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia 1Breadcrumb 1Breadcrumb Pty Full time

    1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we're expanding the team and looking for our next...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia 1Breadcrumb 1Breadcrumb Pty Full time

    1 Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers.Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market.Off the back of this success, we're expanding the team and looking for our next...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia BMS Performance Australia Pty Full time

    Melbourne Based (Hybrid Role - Office & WFH) Global Tech Leader Inclusive, Supportive CultureThe company:Our client is a cloud-based software which offers a range of solutions across patient management, communications, marketing, reporting, analysis and much more.You will have the full support of a global brand who offer extensive training, mentoring,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Cloud Factory Full time

    Careers:Help us to assist the growth and innovation of our fantastic clients.Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse ManagementWhat sets a team apart is great passionate people Welcome to Cloud Factory:Cloud Factory are helping to...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Justified Talent Pty Ltd Full time

    Work from anywhere:- $140K base + incentives: Amazing professional growth opportunityOur client, Ignite Data, is a dynamic business analytics consultancy that excels at transforming data to increase profitability, improve efficiency, and reduce risk. They are an enthusiastic team of data specialists - from scientists to engineers to architects - dedicated...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Dusk Mobile Full time

    Melbourne CBD (Innovative Australian head quartered, fast growing Saa S company looking for entrepreneurial talent to grow our local presence.)Company Information Dusk Mobile is a successful collaborative work management Saa S company, focused on delivering automation, visibility and efficiencies through our industry leading platform.The Dusk Mobile team...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Dusk Mobile Full time

    Melbourne CBD (Innovative Australian head quartered, fast growing SaaS company looking for entrepreneurial talent to grow our local presence.)Company InformationDusk Mobile is a successful collaborative work management SaaS company, focused on delivering automation, visibility and efficiencies through our industry leading platform.The Dusk Mobile team...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Black Full time

    About is pioneering the use of autonomous systems and AI to analyse human behaviour through CCTV data. Our state-of-the-art technology processes video stream data in real-time, providing retailers with critical insights into customer behaviours within their stores.About the roleWe're looking for an experienced customer success professional to work with a...

  • Customer Success Lead

    2 weeks ago

    Melbourne, Victoria, Australia Frankieone Full time

    The OpportunityLooking for a top-notch Customer Success Lead to ensure our clients have an outstanding experience at every touchpoint. Your role involves managing our strategic accounts, setting an example while guiding your team, and maximizing the value and revenue of these key clients. You will shape our Customer Success strategies in a rapidly growing...