Customer Success Manager
2 weeks ago
Our customers are central to our business and we're looking for a Customer Success superstar who can own the entire post-sales relationship.
This includes onboarding, ongoing retention, and increased product usage.
As a product first business, we are obsessed with numbers, and client success plays a key role in what we measure internally.
Key Responsibilities:
You'll work closely with teams from across the organisation, helping to advocate on behalf of our customers. You'll be responsible for making everybody else aware of their challenges, needs and concerns.
Whether that's providing input on a new feature for the product team or offering feedback on the latest campaign to the marketing team.
Customers are at the heart of everything we do.Skills, Knowledge & Expertise:
- Hospitality industry knowledge preferred but not required._
Customer-first mentality - To adopt this mentality CSMs will need to get to know their customers unlike anybody else. Become trusted advisors that customers see as true partners.
Business savvy - To get close to customers our CSMs need to understand them. In particular, the mechanics of their business. Taking the time to understand the desired outcomes is essential.
Analytical - Liven runs on numbers; we are looking for someone who is comfortable with data. Analyse, review, act. Data-driven decision mentality and sound business judgment through strong analytical thinking.
High EQ - More than anything a CSMs role is about people Your fundamental job is to build relationships with customers. Remain calm, have patience and show attentiveness.
Experience - Solid experience in a professional environment dealing with training, onboarding and problem solving for customers. Exposure across Client Success, Customer Success or Account Management experience is important.
What's in it for you?:
- Work on a consumer facing app used by thousands of merchants and consumers.
- As we grow, you grow we will fast track your development with a career path that could lead to cross functional and international opportunities, if you're up for it
- Learning, learning, learning
- Ability to work on innovative tech and bring your ideas to life.
- All the perks that come with being one of our earlystage employees
About Liven:
Liven is the world's #1 engagement platform for restaurants, hospitality, venues & events.
Over 1.1mil+ diners use Liven every day to earn rewards, pre-purchase and unlock exclusive experiences at their favourite restaurants, cafes and bars.
The proof is in the pudding, with an App Store Rating of 4.9/5 after 13k+ reviews. More than 5k+ venues use Liven to serve, engage and connect with their guests like never before.With end-to-end integrations across point-of-sale, ordering, payment and digital experiences, Liven is a growth engine that revolutionises how customers engage, pay and stay loyal through helping merchants take control of their customers, data and finance.
A winner of Richard Branson's Extreme Tech Challenge for Blockchain and Digital Payments, Liven is an exceptionally unique, fast growing tech start-up rewriting the playbook for hospitality payments and loyalty.
Our hiring process:
Stage 1:
Skills Interview
Stage 2:
Behavioural Interview
Stage 3:
Offer
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cisco Systems Full timeSenior Customer Success ManagerThere are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to our...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Give A Grad A Go Full timeCompetitive starting salary of $80k + Super Opportunity to the employee ownership plan (ESOP) Flexible progressionCompany profile - ConstuctionTech startupAre you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing construction...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Rapid7 Full timeCustomer Success ManagerRapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Pager Full timeWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team.In this role, you will manage a large portfolio of accounts, focusing on improving customer usage, adoption, and overall customer success.You will be responsible for creating engaging content, videos, and webinars to show use cases.Your ability to segment and...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Pager Full timeWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large portfolio of accounts, focusing on improving customer usage, adoption, and overall customer success. You will be responsible for creating engaging content, videos, and webinars to show use cases. Your ability to segment and...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Campaign Monitor Full timeMarigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold's products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Noggin Pty Full timeWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do.Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same.As a Customer Success Manager, you will work with various clients across a variety...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Software AG Full timeAs a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers _your book of business_) in one or more of the Company's business units (IoT &...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Sitetracker Full timeThe Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in Australia.As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform.As the main point of contact, you will...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia 1Breadcrumb 1Breadcrumb Pty Full time1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we're expanding the team and looking for our next...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Logicalis Australia Full timeAs a Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued customers. You will be responsible for developing strong relationships with clients, understanding their needs and goals, and providing proactive guidance and support to help them achieve their desired outcomes. You will serve as the primary...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeLong term contract (up to 12+ months) working for a well-recognized Global brand Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world Role:...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia 1Breadcrumb 1Breadcrumb Pty Full time1 Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers.Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market.Off the back of this success, we're expanding the team and looking for our next...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Salesforce Full timeJob CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cloud Factory Full timeCareers:Help us to assist the growth and innovation of our fantastic clients.Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse ManagementWhat sets a team apart is great passionate people Welcome to Cloud Factory:Cloud Factory are helping to...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia KnowBe4 Full timeAbout KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia PagerDuty Full timePagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia NEXTDC Full timeCompany DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Jitterbit Full timeCompany DescriptionJitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Web Mobile Technology Full timeCareers Join the WMT team to Excite, Inspire and Delight our Customers Web Mobile Technology is accelerating business success through the global delivery of innovative enterprise turnkey workflow solutions.We are a driven team that delivers extraordinary value to our customers and we excite our solution users with our highly visual, intuitive and engaging...
