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Customer Success Lead
2 weeks ago
Looking for a top-notch Customer Success Lead to ensure our clients have an outstanding experience at every touchpoint. Your role involves managing our strategic accounts, setting an example while guiding your team, and maximizing the value and revenue of these key clients. You will shape our Customer Success strategies in a rapidly growing tech startup.
You'll play a key role in refining and executing the onboarding process, from pre-sales to implementation and beyond. Your influence on the team is pivotal for success.
Your Key Qualities:- Advocacy. Be a strong advocate for our brand, product, team, and values.
- Energy. Thrive in a high-energy environment, embrace challenges, and take pride in your achievements.
- Customer Focus. Prioritize customer satisfaction, contribute innovative ideas, and assist clients through any hurdles they may face.
- Collaboration. Work closely with technical support to ensure seamless implementation, and provide valuable feedback for product development.
- Leadership. Mentor team members, enhance their skills, and share your expertise to drive team success.
- Innovation. Lead transformative initiatives to enhance customer satisfaction and operational efficiency.
- Minimum 7 years of related experience, including Senior Customer Success roles
- Experience in dynamic environments like tech startups, consulting, or finance
- Knowledge of KYC, AML, and fraud space is a plus
- Customer-centric mindset with strong analytical and communication skills
- Familiarity with data analytics and performance metrics
- Excellent written and planning abilities
About You
You excel in creating high-performance teams and driving success through a collaborative and innovative approach. You thrive in fast-paced settings and are known for inspiring autonomous and reliable teams. Making a positive impact is what motivates you every day.
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