Area Team Leader Rosters

1 week ago

Burwood East, Victoria, Australia Ambulance Victoria Full time

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.

It is our promise to every patient, and it sits at the heart of everything we do.

No matter what corporate or support, or frontline role you play in delivering our critical services to the Victorian community, you join a team dedicated to bringing to life our vision of 'Outstanding emergency health care every time'.

An exciting opportunity has become available for experienced rostering professional to lead and manage the rostering of operational staff, ensuring rosters are developed in an efficient and effective manner that supports service levels of a 24/7 emergency operation.

About the role

This full time permanent position reports to the Senior Manager Operational Resourcing and sits within the Operational Logistics Division of AV.


Responsibilities include, but are not limited to:

  • Lead and manage the rostering of operational staff, ensuring rosters are developed in an efficient and effective manner that supports service levels of a 24/7 emergency operation.
  • Ensure the Rostering hub provide appropriate and effective support to respective operational service delivery streams, including emergency services and nonemergency services.
  • Make informed resource decisions, resolve issues and provide specialist advice within the parameters of AV policies, procedures and industrial awards and agreements.
  • Ensure staff within the Rostering hub accurately update and maintain data in the rostering software system to ensure staff rostering, availability, function time, leave, overtime and timebank are recorded and available for management reporting purposes.
  • Manage the escalation and resolution of rostering issues including systems/processes and implement strategies to resolve those issues.
About you

To be considered for this position you will possess:

  • Completion of a postgraduate degree in health, logistics, business or related discipline, or relevant industry certification with extensive relevant experience, or an equivalent combination of training and high level relevant experience.
  • Experience managing a team of staff with proven leadership and coaching skills.
  • Analytical and problem solving skills to enable the identification of issues, analysis of options and the judgement to determine appropriate courses of action relevant to achieving organisational goals.
  • Ability to be available to work outside of ordinary working hours to provide advice, support or authoritative direction to other employees or managers involved in dealing with emergency or time critical incidents or issues (CAA1).
  • A valid Victorian Drivers licence.
Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.

We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you're ready to play an integral role and deliver results that make a real difference, we want to hear from you
This position is graded at AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

How to apply

  • A covering letter
  • A resume
  • A document addressing the selection criteria (these criteria can be found on the last page of the position description)


At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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