Corporate Concierge

2 weeks ago

North Sydney Council, Australia TPG Telecom Full time
We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity
The
Corporate Concierge will provide exceptional service and support to our employees and our guests.

Key duties will include meeting and greeting guests, maintaining reception, and meeting rooms, coordinating bookings, assisting with events and catering, and performing general administrative tasks.

This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

  • Meeting, Greeting &

Welcoming Guests:
_

  • Serve as the first point of contact for all guests arriving on the client floor, providing a warm and professional welcome.
  • Conduct introductions and ensure guests are directed to the appropriate location or person.
  • Reception and

Meeting Room Maintenance:
_

  • Ensure the client floor reception area is clean, tidy, and wellpresented.
  • Monitor and manage the condition of meeting rooms, ensuring they are properly equipped and ready for use.
  • Collaborate with the day cleaner to ensure the reception area and meeting rooms are regularly cleaned and maintained.
  • Primary Contact for the

Client Floor:
_

  • Act as the main point of contact for all inquiries, requests, and concerns related to the client floor.
  • Provide prompt and accurate information to clients, employees, and visitors regarding various services and facilities.
  • Maintain a thorough understanding of the client floor operations and building policies.
  • Booking and Setup:_
  • Manage the booking system for meeting rooms, ensuring accurate scheduling and efficient use of resources.
  • Assist in setting up training rooms, ensuring necessary equipment and materials are prepared.
  • Coordinate with external vendors to arrange catering for events and meetings.
  • Catering and Refreshments:_
  • Assist with ordering and organizing catering for various events and meetings.
  • Ensure refreshments are available and replenished as needed in reception and breakout areas.
  • Monitor inventory levels of consumables and place orders as required.
  • Reception and

Breakout Area Management:
_
- _ Maintain the cleanliness and tidiness of reception and breakout areas throughout the day._
- _ Ensure seating areas are comfortable and well-presented for guests._
- _ Regularly check and restock reading materials, brochures, and other relevant resources._

  • Other:_
- _ Utilize various software and systems, including Outlook, visitor management systems, Excel, and Word, to perform administrative duties._
- _ Assist with data entry, document preparation, and other tasks as assigned._

Knowledge and experience

  • Previous experience in a customer service, reception, or hospitality role is preferred.
  • Excellent interpersonal and communication skills to interact effectively with guests and employees.
  • Strong organisational skills and the ability to multitask and prioritise tasks effectively.
  • Proficiency in using computer software and systems, including Microsoft Office Suite.
  • Attention to detail and a proactive approach to problemsolving.
  • Knowledge of administrative processes and procedures.
  • A professional and polished appearance with a customercentric mindset.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile'
  • Access to a free mobile plan
- 'Stay Connected NBN'
  • Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.

You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together.

We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

**#LI-Hybrid

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