Customer Experience Partner

2 weeks ago

Perth, Western Australia Damco Spain SL Full time
OpportunityAt Maersk, we are pioneers in logistics.

We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.

Innovation will play a huge part in getting us there.

And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.

This isn't just about the part you play in our business, it's about the change you can make in our world.

Let's create a better tomorrow and make positive change – socially, economically, and globally.

At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world.

We move 20% of global container trade, and we exercise our leadership position responsibly.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.

We OfferIn Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges.

We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life.

This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:


Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.

Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme, health insurance.
Key ResponsibilitiesManage and monitor the end-to-end shipment process.
Coordinate with various stakeholders in shipment process handling.
Orchestrator the overall flow of an end-to-end shipment.
Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
Query Resolution with

shippers/Customers/Key

Account Managers/other stakeholders, timely resolution, and response to customers.

Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.

Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.

Responsible for cross sell/up sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.

Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.

Record and report the performance that help provide suitable recommendations on:
Service delivery wins + Service failures.
Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
Comply to specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
We are looking forSolid experience with logistics and related areas.
Good knowledge of and experience with Logistics companies and Supply Chain Management operations, from both origin and destination.
Fluency in

English and Portuguese .Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Stakeholder management skills and relationship building.
Passion to drive closures & high-level customer service orientation – Customer Centricity.
Result orientation.
Well-organized when working under pressure.
Team player – Works together with others in the business unit to achieve results, fosters teamwork.
Good understanding of operational processes.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Positive and proactive attitude.#LI-AA9Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

.

#J-18808-Ljbffr

  • Customer Experience Partner

    2 weeks ago

    Perth, Western Australia Domain Group Full time

    Customer Experience Partner - Melbourne Office - Permanent Full TimeA great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts...

  • Customer Experience Partner

    2 weeks ago

    Perth, Western Australia Domain Group Full time

    Customer Experience Partner - Melbourne Office - Permanent Full Time A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team.Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts...

  • Customer Experience Partner

    2 weeks ago

    Perth, Western Australia Domain Group Full time

    A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.As a Customer Experience Partner, you bridge the gap...

  • Customer Experience Team Leader

    2 weeks ago

    Perth, Western Australia The Learning Experience #393 Full time

    About UsFor over 45 years, ABN Group has been a leader in the building, property and finance industries, making the dream of homeownership a reality for thousands across Australia. We've built over 90,000 homes, each one a success story, including first homes, apartments, units and luxury homes. We've also provided financial solutions to over 40,000 people,...

  • Customer Experience Partner

    2 weeks ago

    Perth, Western Australia Damco Spain SL Full time

    OpportunityAt Maersk, we are pioneers in logistics.We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.Innovation will play a huge part in getting us there.And by joining our team, we will empower you and your...

  • Team Experience Partner

    2 weeks ago

    Perth, Western Australia Woolworths Limited Full time

    Career Opportunities: People Partner | Supermarkets Requisition ID Posted - People - WA - Full-time - Culture and People Develop and implement talent strategies aligned with business goals.Build strong partnerships with leaders, coaching them to deliver results.Enhance team engagement and customer experience through leadership development.We are Woolworths...

  • Customer Partner

    2 weeks ago

    Perth, Western Australia Northcott Full time

    Northcott is looking for a Customer Partner to join our team in Toowoomba on a full-time basis; this position is the central point of contact for Northcott customers.On a day-to-day basis, you will be responsible for; Working from a person-centred framework to build and maintain strong relationships with customers. Identifying opportunities for customers to...

  • Customer Experience Consultant

    2 weeks ago

    Perth, Western Australia TSA Group Full time

    Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire,...

  • Customer Experience Consultant

    2 weeks ago

    Perth, Western Australia TSA Group Full time

    Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire,...

  • Customer Experience Manager

    2 weeks ago

    Perth, Western Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Customer Experience

    2 weeks ago

    Perth, Western Australia Brunel Energy Pty Ltd Full time

    Brunel Energy Pty Ltd is looking for Customer Experience to join their team based in BRISBANE CITY QLD 4000.The GM - Customer Experience at Brunel leads by optimising the journeys of customers, contractors, and employees. They're a strategic thinker driving innovation, process optimisation, and technology implementation. This role spearheads a culture of...

  • Customer Experience Manager

    2 weeks ago

    Perth, Western Australia JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Customer Success Partner

    2 weeks ago

    Perth, Western Australia Damco Spain Sl Full time

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century.Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Customer Success Partner

    2 weeks ago

    Perth, Western Australia Damco Spain SL Full time

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Customer Education and Engagement Partner

    2 weeks ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...

  • Inbound Customer Experience Consultant

    2 weeks ago

    Perth, Western Australia TSA Group Full time

    Company DescriptionTSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.What will you do?As a Customer Service Representative, you will be the voice...

  • Inbound Customer Experience Consultant

    2 weeks ago

    Perth, Western Australia TSA Group Full time

    Company DescriptionTSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.Job Description:What will you do?As a Customer Service Representative, you will be the...

  • Customer Experience Representative

    2 weeks ago

    Perth, Western Australia Cannabis NB website Full time

    Customer Experience Representative (Occasional) - PerthCustomer Experience Representative (Occasional) - Perth Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick's retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer experience built on good...

  • Customer Experience Agent

    2 weeks ago

    Perth, Western Australia Salesforce Full time

    Job CategoryCustomer SuccessJob Details Perth, WA supporting customers across the globeAt Slack, we consider Customer Experience vital to our success. We have a roster of high-profile companies that rely on Slack for their communication, and we want to provide them with the best service. Our Customer Experience team's top priority is to make our customers...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted...