Back of House Manager

1 week ago

Macquarie Park, Australia JD Sports Full time

Who we are


Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.


Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.

With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first established itself within the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, SA & TAS with many more to come

The Role


As Back of House Manager, your key objective is to ensure you are facilitating smooth inventory management for your store, including priority processing of deliveries for the floor, managing all IBT's, faulty items, negative stock, and markdowns.

You will also lead daily, and weekly Back of House walk-throughs with the Store Manager to ensure your team are trained in correct store security and loss prevention policies and procedures.

You will also be responsible, however not limited to the following duties & responsibilities:

  • Provide direction to the Back of House team around daily priorities for stock to floor and delivery processing
  • Plan and manage stock deliveries, ensuring door to floor period of 24 hours is achieved
  • Ensure that maximum stock availability is delivered through effective management of replenishment systems.
  • Manage all IBT's & send backs to agreed deadlines
  • Ensure the BOH layout clearly identifies bestselling brands, classes, and styles
  • Effectively manage faulty stock and write offs in line with company guidelines
  • Investigate negative SOH weekly and action accordingly
  • Provide direction and guidance to the Back of House Team Members through setting clear expectations
  • Provide both positive and constructive feedback to team members to encourage, improve or enhance performance

What we're looking for

  • 2+ years' experience in a similar role within a high turnover, large format fashion retailer
  • Strong organisational skills and an eye for detail
  • Ability to work toward tight deadlines in a timely manner, without compromising on output
  • Previous experience managing a team
  • You have strong analytical and problemsolving skills
  • Flexible to adapt to changing workloads and priorities
  • You have excellent time management skills and ensure that daily priorities are executed in a timely manner
  • You are confident at communicating with internal and external stakeholders at all levels of the business

What's in it for you?

  • Work with some of the best product and biggest sports fashion brands in the market
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including Retail, Support Office, and our Distribution Centre
  • Treat yourself with our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for fulltime employees


We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

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