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State Support Officer

3 months ago

Hobart, Tasmania, Australia CanTeen Full time

31st July, 2023:

The Organisation
Canteen helps young people develop the emotional strength they need to deal with cancer. Our team makes cancer support stronger and we constantly challenge ourselves to be an even better place to work.

Through Canteen, young people can connect with others their age who 'get it' and with specialist staff who are always in their corner.


Culture & Benefits

Canteen's culture is unique offering talented individuals, an inspiring, rewarding and purposeful work experience with an opportunity to grow your career.

Want to see? Visit our LinkedIn page.

  • Base Salary + Superannuation + Not-ForProfit Salary Packaging (up to $15,900 of your salary taxfree)
  • Learning & Development opportunities
  • Dog friendly Offices.

Role Summary

  • Coordination and facilitation of the administration duties within the state, including, but not limited to; accounts processing, office management, customer service, supporting relationships with referrers in the community and coordinating logistics for fundraising events and programs.

Duties and Responsibilities:

Accounts and Finance

  • Coding and assisting in processing any incoming monies (e.g. donations) and invoices.
  • Investigating any anomalies of information on the Profit and Loss report in consultation with the State Manager.
  • Coding for State Manager's credit card transactions.
  • Coordinating and reconciling petty cash and cash advances as needed.
  • Other general finance duties, with support of National Finance Team.

Office Management

  • General reception duties, providing excellent customer service as first point of contact to everyone who contacts the state.
  • Assisting state staff with bookings for appointments and travel.
  • Respond to initial requests and community and stakeholders inquires.
  • Maintaining office equipment and supplies.
  • Maintaining relevant database information for Donors, Volunteers, Members, and Supporters.
  • Organise staff events

Relationships and events

  • Coordinating state activities and logistics for National Bandanna Day (NBD) in conjunction with the National NBD team.
  • Maintaining uptodate records of referrers to enhance stakeholder relationships.
  • Work closely with the State Manager to coordinating logistics and resourcing support for delivery of agreed events.
  • Provide feedback / reports after local activities with regards to success of the event and recommendations for future events where relevant.

Program Support
Support the coordination of local programs with Program Officers by overseeing scheduling and booking duties.

Performance Criteria

_Knowledge/Skills_

  • Proficient in computer skills (MS Office).
  • Project support and planning experience.
  • Basic knowledge of account and bookkeeping tasks.

_Experience_

  • At least 2 year's proven experience in a similar position is desirable.

_Personal qualities_

  • Excellent customer service skills.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal skills.
  • High level of integrity and honesty.
  • Proven track record as a team player, with a flexible approach to all tasks.
  • Resultsoriented and a solutionoriented attitude.

Hours of work

Due to the nature of Canteen's work, you will sometimes be required to work weekends and evenings and at times attend an overnight program (3-5 day program) plus some inter-state travel from time to time.

Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave after attendance of such programs.


Nature of Work

_Location:
_ Hobart, Tasmania

_Job Type:
_Part time

_Hours of Work:
_ 2.5 days / 11.25 hours per week

General Information

  • All employees are required to adhere to Canteen's Human Resources Policies during the course of their employment.

Pre-employment checks

  • As Canteen's work involves employees being in direct contact with children and young people, employees are required to complete Police and Working with Children Checks, relevant to the State in which they will be employed.
Only applicants selected for interview will be contacted. Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia's First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages. We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.