Customer Service Officer

1 week ago

Fyshwick, ACT, Australia TenacityCX Full time
FT or PT role based in Fyshwick, secure free parking
- $32 per hour plus super hours per week

  • Office based role in a team of 5 people

Customer Service Officer
-
Based in Fyshwick, Canberra:

-
Temp to perm opportunity, FT role pref, PT a possibility:


  • $32 per hour plus super:
-
3 roles available
Immediate start:
This role is office based, 5 days per week, Monday to Friday, standard business hoursCome and work for one of the biggest energy companies within Australia.

About the role


With a moderate influx of calls from their valued domestic and commercial customers, you will be at the forefront of the company answering calls from homes and business within the Canberra, ACT region.


You will also handle correspondence and enquiries, including account queries, escalations, the processing of orders, payments and new customer enquiries, with an aim to set up new accounts.


You will be required at times to make outbound calls to customers that may have neglected to pay their energy invoices, whether they be business customers or households.


You will deal with multiple stakeholders and teams, including delivery drivers, across the organisation in order to ensure a smooth delivery of the product, in a timely manner.


This role will see you sitting within a team of 5 people, servicing customers, whilst enjoying a small, quiet and relaxed office environment.


Who is the best person for the role and what experience would be ideal to be a success in this role?

  • Recent experience working in a contact centre answering approx calls per day
  • Superb written communication skills
  • Excellent command of the English language, including grammar
  • Attention to detail is critical as you are dealing with dollars and delivery addresses
  • High degree of empathy
  • Strong ability to handle escalated calls with care, empathy and respect
  • Someone who wants to work in an office 5 days per week
  • A team player work closely with the immediate team but also gathering information from other business areas
  • Reliable and punctual
  • And a good sense of humour would be very welcomed

What is in it for you?

  • Join an organisation that genuinely cares for its people
  • On the job training you will not be in a classroom for extended periods, or at all.
  • NO KPI's and no sales targets
  • Free secure parking and buses
  • Have weekends to yourself work Monday to Friday only
  • Call queues that span from 8:30am to 5pm. No late nights or super early mornings.
  • Work Life balance
  • The team of approx. small team environment
  • Something tells me that there will be lots of BBQ lunches in this organisation ;)
Looking to move to Western Sydney? We have a few roles there too

Send your CV over today to discuss this unique opportunity to support the community and make a difference

  • Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia's largest notforprofit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people._

  • Customer Service Officer

    1 week ago

    Fyshwick, ACT, Australia Elgas LIMITED Full time

    Elgas LIMITEDCustomer Service OfficerFyshwick (ACT), Australia | req11323What you will enjoy doing Further you will manage all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions You will be the main point of contact with...

  • Customer Service Officer

    1 week ago

    Fyshwick, ACT, Australia Capital S.M.A.R.T. Full time

    Work 8-4pm Monday-Friday No weekends Join a supportive and engaging workplace where we help each other to succeed. Be part of a team that invest in its team members and has some fun along the way.Capital SMART is still leading the way in small to medium accident repair technology We're proud of our strong partnerships and growth that continues to be enabled...

  • Customer Service Officer

    1 week ago

    Fyshwick, ACT, Australia Metcash Full time

    Joining the Metcash FamilyAt Metcash, you are _part of something bigger_. You have all the benefits of a small business heart, without missing the big business support.Being part of something bigger means your part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities...

  • Customer Service

    1 week ago

    Fyshwick, ACT, Australia Allan Hall HR Full time

    Friendly team and atmosphere with great customers Fulltime permanent role Mon to Fri hours Fyshwick location Growing business w/ huge potential for further growth national branch network Are you an enthusiastic people person with a real flair for sales and customer service? Or perhaps you're a security technician and now looking to get off the tools?_ Read...

  • Customer Service Representative

    1 week ago

    Fyshwick, ACT, Australia Brickworks Limited Full time

    Location:FyshwickEmployment Type:SA - SalariedDepartment:NSW BRICKS ACT SALESSalary:Attractive Salary + Great Team + Sign-on bonusClosing Date:29/06/2023We're seeking a self-motivated and passionate Customer Service Representative to join our Austral Bricks office in Fyshwick, ACT.***Why join us? We offer a sign on bonus of 1 weeks extra pay for eligible new...

  • Customer Service

    1 week ago

    Fyshwick, ACT, Australia OCG Talent Full time

    Part-time opportunity. Immediate start, training provided. Friendly and supportive team environment. Our client is a familyowned company that has been operating as an AVIS Franchise since 1986 and a Budget Licensee since 2012. With a team of over 30 people, they service customers throughout South East of NSW and ACT operating in 10 locations across the...

  • Customer Service Representative

    1 week ago

    Fyshwick, ACT, Australia Brickworks Limited Full time

    Customer Service Representative - Fyshwick Location: Fyshwick Employment Type: SA - Salaried Department: NSW BRICKWORKS ACT SALES Salary: Competitive Salary + Great Benefits + Growth Closing Date: 30/06/2024 Brickworks is seeking a dedicated Customer Service Representative to join our team at the Fyshwick Design Centre. As a Customer Service...

  • Customer Service Representative

    1 week ago

    Fyshwick, ACT, Australia Brickworks Limited Full time

    Location:FyshwickEmployment Type:SA - SalariedDepartment:NSW BRICKWORKS ACT SALESSalary:Competitive Salary + Great Benefits + GrowthClosing Date:30/06/2024Brickworks is seeking a dedicated Customer Service Representative to join our team at the Fyshwick Design Centre.***Reporting to the Area Manager, your key responsibilities will include:***- Customer...

  • Trade Store Customer Service Operator

    1 week ago

    Fyshwick, ACT, Australia Knauf Full time

    Knauf is one of the world's leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide, and sales...

  • Trade Store Customer Service Operator

    1 week ago

    Fyshwick, ACT, Australia Knauf Australia Full time

    Knauf is one of the world's leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide, and sales...

  • customer service assistants

    1 week ago

    Fyshwick, ACT, Australia TenTops Full time

    Fyshwick ACT 2609POSITION OVERVIEWAt the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor...

  • Office Administration Assistant

    1 week ago

    Fyshwick, ACT, Australia MAG WELDING SERVICES Full time

    Administration assistant position available with a family run business employing 20 staff, the person we are looking for must be reliable, responsible, able to work unsupervised, be able to supervise and look after the workshop and staff while the owner is out of the office or away on leave Must provide a clean police check and current working with...

  • Office Admin

    1 week ago

    Fyshwick, ACT, Australia O'Brien Electrical Full time

    Administration position availableLocation: O'Brien Electrical FyshwickEmployment type: Permanent part-timeStart date: Immediate start is preferredRemuneration: Negotiable based on experience, skill, and abilityAbout the CompanyO'Brien Electrical Fyshwick is a growing electrical contracting company, that is part of the national O'Brien network. We have a very...

  • Chai Production and Dispatch Manager with Customer

    1 week ago

    Fyshwick, ACT, Australia RealChai Full time

    Be excited to go to work Unique role in small passionate team.Ideal for a confident all rounder who thrives without supervision and is keen to make a difference.Each day will be spent providing customer service, overseeing the smooth production of our delicious chai and dispatching finished goodies to our loyal customers. Some days may be making...

  • School Age Customer Assistants

    1 week ago

    Fyshwick, ACT, Australia TenTops Full time

    POSITION OVERVIEW Award Wages Opportunity to learn and develop new skillsWe are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.ABOUT THE ROLE....The Ten Tops assistant's main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given...

  • ASD 4, 5, 6 Data Governance Officer

    1 week ago

    Fyshwick, ACT, Australia Australian Signals Directorate Full time

    Total Salary Package: $77, $106, incl. 4% Service Allowance (plus 15.4% Super) Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC The Role Working in the Data Governance Section of the Data Management Branch - Mission Data Division you will have the opportunity to support and/or lead data governance in the delivery of technical and operational...

  • Chai Dispatch Officer

    1 week ago

    Fyshwick, ACT, Australia RealChai Full time

    Be excited to go to work Join our small passionate team.We love our product. We love our customers, and we love making people smile.We are looking for a like-minded soul to dispatch our delicious chai.This is a casual role for 3-4 hrs, 3-4 weekday mornings per week eg 9:30am-12:30pm.We are a small team of Mums so we need to take time off in holidays and need...

  • Data Entry Clerk

    1 week ago

    Fyshwick, ACT, Australia Charterhouse Partnership Full time

    Canberra - Fyshwick Data Entry / Customer service ASAP until end of April with view to extend- $33.00ph + SuperMy client is seeking a data entry specialist to commence ASAPLocated in their Fyshwick officeLooking for someone with great attention to detail and good customer service skillsFollow links to applyJob Types: Permanent, Fixed termContract length: 8...

  • Repair Coordinator

    1 week ago

    Fyshwick, ACT, Australia Bay Building Full time

    Join a rapidly growing insurance building business Manage a portfolio of NSW repair jobs from the ACT office Perm, full time, office based role supporting SIte SupervisorsAbout the CompanyAbout the RoleBased in the ACT office, this role reports to the Team Leader | Streamline (located in NSW). You will administer NSW repair jobs from the authorisation phase...

  • Account Manager

    1 week ago

    Fyshwick, ACT, Australia Linde Full time

    What you will enjoy doingYou own the region's growth and retention strategy, including volume targets and margin setting, strategic customer planning, and implement and maintain a structured call cycle and sales pipelineIn addition to this you maintain a high level of customer focussed activities, be out on the road serving your key customers as much as...