Operations Manager

1 week ago


Docklands, Victoria, Australia Metro Trains Melbourne Full time
7 March 2023

Docklands Full Time


Metro Trains Australia is a multi-award-winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive, and safety focused, and who are at the core of our success.


You will be joining an organisation that is known as a global leader in its field, but also prides itself on being dynamic, embracing new technologies, and focused on customer service.

Our aim is to promote work/life balance, allow team members to bring their best to work, and to truly be focused on a common goal:
providing a world-class railway service.

Why work at Metro Trains Australia?

  • We promote a work/life balance and welcome WFH as an ongoing commitment
  • Excellent remuneration, with annual bonus structure and review
  • Be involved with a close knit team where project work and collaboration is welcomed
  • Work for an essential services company with clear development opportunities

About the position:


This role of Operations Manager for Metro Trains Australia will specifically focus on service delivery principles in a multi-vendor environment.

The role requires a strong understanding of the business processes and system functionality to co-ordinate and manage a team in meeting individual and organisational objectives.


The Operations Manager is a key member of the MTA (Metro Trains Australia) Leadership Team with goals that extend beyond Operations to support the success of all MTA lines of business.

This further provides opportunities to utilise existing capabilities or develop parallel skills in areas such as solutions delivery and assurance.


Responsibilities include:

  • Managing the outcomes of the operations team that includes the Service Delivery Managers and Business Operations Administrators
  • Proven experience working with internal and external stakeholders to deliver strategic initiatives that drive outcomes
  • Manage service provider partners to ensure that operational objectives are achieved in accordance with KPIs relevant MTA's policies and procedures
  • Ensuring all team members are trained and have the relevant skills, tools and resources in understanding cyber security and data privacy obligations including response and prevention expectations
  • Review, manage and implement documentation in accordance with business framework and MTA's policies, procedures, and work instructions
  • Ensure reporting is available to support MTA's KPIs and client contractual requirements
  • Be forward thinking to identify initiatives to address process improvement initiatives
  • Providing dedicated stakeholder management and act as an escalation point to ensure heightened service delivery
  • Responsible for managing and providing Data Privacy, Data Quality Management & Information Security in accordance with MTA policies and procedures

About you:

  • At least 5 years' experience in Operations and Service Delivery and managing a team
  • Previous experience in a rail and/or transport industry is desirable but not essential
  • Experience delivering operations in a regulated industry
  • Experience with systems including competency/learning management systems, Saas, ITIL
  • Excellent verbal and written communication skills with experience working with multiple levels of decision makers
Ready to apply? Great
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