Student Enrolment Officer

1 week ago

Mornington Peninsula, Australia Chisholm Institute Full time

This position is accountable for the provision of customer focused and enrolment services to meet customer needs and enhance Chisholm's business.


Key Accountabilities include:

  • Provide timely and accurate assistance to all internal and external customers with general enquiries such as certificate collection, parking permits, general directions to ensure that the customer experience is positive
  • Provide customercentred and professional service at all times to enhance customer satisfaction and maintain the professional image of Chisholm
  • Participate in the enrolment process to provide high levels of customer service and an efficient enrolment process
  • Provide engagement session support, ensuring enrolment compliance and efficient administration
  • Participate in planning for peak period enrolment activity
  • Attend Information Sessions, Enrolment Centres and manning Campus Front Desks to process student enrolments utilising appropriate systems and processes
  • Provide enrolment administration support to students in a professional and engaging manner aligned to Chisholm's Customer Service Guidelines
  • Complete all enrolment documentation and Student Record information as required by Chisholm procedures and standards

ABOUT YOU

You will have qualifications, skills, and experience in:

  • A relevant qualification at a minimum of post-secondary level or equivalent relevant experience
  • Demonstrated customer service orientation
  • Previous administration experience in complex environments
  • Intermediate PC skills and familiarity with data management systems
  • Excellent interpersonal skills, in particular strong communication capability and active listening
  • High level of attention to detail
  • Ability to take initiative and proactively manage customers
  • Effective selfmanagement skills including the ability to manage time, set priorities, plan and organise work
  • Evidencedriven approaches to decision making and problem solving.

BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.

Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

We welcome and encourage applicants from diverse backgrounds to apply.

ABORIGINAL and TORRES STRAIT ISLANDER APPLICANTS

HOW TO APPLY
Applications for this position close at 6pm Sunday, 14th May 2023.

Applications should include:
- a covering letter
- curriculum vitae
- contact details of three (3) referees.
- valid Employee Working With Children Check

  • National Police Check
  • International Police Check (if applicable)
- verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
- certified copies of qualifications and transcripts.

Chisholm reserves the right to withdraw an advertised position at any stage.

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