Wpay Group Techops Delivery Manager
1 week ago
About Us
Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand.
With an unrivalled understanding of people and the way they pay, we simplify operations and innovative payment offerings. Keeping businesses safe from fraud, improving customer satisfaction, and enabling growth.
Wpay is Australia's largest non-bank payments provider, processing >1.2Bn transactions and >$50bn in volumes, servicing >30m customers in-store and >19m customers online - every week You'll be working with Australia's largest retail operations - both online and in-store, along with pushing the innovation boundaries with marketplaces and the subscription and gig economy businesses.
Join Wpay - the largest non-bank acquirer and payment processor in Australia:
-
We simplify operations and innovative payment offerings by transforming transactions into rich payment experiences
:
- **Role up your sleeves and play a key part in an agile, customer-centric team based in Sydney
We are Woolworths Group
We are Woolworths Group.
200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
We are Wpay
Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand.
With an unrivaled understanding of people and the way they pay, we simplify operations and innovative payment offerings. Keeping businesses safe from fraud, improving customer satisfaction, and enabling growth.
Wpay is Australia's largest non-bank payments provider, processing >1.2Bn transactions and >$50bn in volumes, servicing >30m customers in-store and >19m customers online - every week You'll be working with Australia's largest retail operations - both online and in-store, along with pushing the innovation boundaries with marketplaces and the subscription and gig economy businesses.
**Reporting to GM Technology, the Service Delivery Manager is responsible for the operational management of Wpay's payment services, including core payments processing, and in-person and online payment platforms across all merchants. You will have a strong background in customer service and experience in service management.
- Develop a strategy and roadmap for Wpay's technology service management.
- Improve and track SLAs for key payment services, including core payments processing, inperson and online payment platforms across all merchants.
- Provide reporting and status reports for both internal and external consumption.
- Ensure the right level of system observability is in place.
- Own and manage any operational incidents or problems across Wpay.
- Build relationships across Wpay, and key stakeholders in Woolworths group (including Group IT and WooliesX).
- Collaborate with the Business Operations and merchant partner teams to develop business continuity plans and a strong communications cadence.
- Align with the delivery teams to ensure operational sustainability is included in the success criteria.
- Manage operational readiness during key seasonal periods. Ensure all systems are compliant with policy, industry standards, and legislation.
- 5+ years of experience in operational service management.
- Experience building highperforming, customerfocused teams
- Strong customer service skills.
- Experience in developing and managing SLAs.
- Excellent communication and interpersonal skills.
- Strong problemsolving and analytical skills.
- Ability to work under pressure and meet deadlines. A background in the payments industry.
What you'll experience
Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:
- A progressive and flexible 'work from anywhere' policy that gives you more control over your work, life and wellbeing
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purposedriven work
- As a leader in a crucial growthfocused role you will have regular exposure to our most senior business leaders in WooliesX and the broader Woolworths group and accumulate valuable experience to grow your career in surprising ways
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder
-
Technical Product Manager
1 week ago
Darlinghurst, New South Wales, Australia WooliesX Full time**About UsFounded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand. We're ready to help businesses move beyond payments by transforming transactions into rich payment experiences.With an unrivalled understanding of people and the way they pay, we simplify...
-
Product Manager
1 week ago
Darlinghurst, New South Wales, Australia WooliesX Full time**About UsFounded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand. We're ready to help businesses move beyond payments by transforming transactions into rich payment experiences.With an unrivalled understanding of people and the way they pay, we simplify...
-
Group Solution Manager
1 week ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout us:Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...
-
Ai Group Product Manager
1 week ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout us:Endeavour Group has a strategy to transform our business utilising data, advanced analytics and technology to automate and optimise critical parts of our processes and decision-making. We desire to be a customer and data-led organisation and have recently set up a new advanced analytics function to ideate, develop the strategy for and execute a...
-
Talent Service Delivery Manager
7 days ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout UsEndeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...
-
Delivery Lead
7 days ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout us:The purpose of endeavourX is to bring the best of data, design and tech to make drinks experiences easy & inspiring for everyone.endeavourX operates as cross-functional agile teams solving prioritised customer problems with dedicated resources from within endeavourX & beyond.Our agile teams are empowered to innovate and deliver an excellent...
-
Group Product Manager
1 week ago
Darlinghurst, New South Wales, Australia Cartology Full time**About UsCartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.Cartology is truly...
-
Delivery Lead
1 week ago
Darlinghurst, New South Wales, Australia Cartology Full time**Delivery Lead Join Cartology at exciting times of major expansion and growth Be responsible for delivering complex projects across multiple teams Attractive package and flexible working environmentWe are CartologyCartology is the Woolworths Group's new stand-alone retail media business. Customer behaviour is changing. They have more choices than ever...
-
Group Sales Manager
7 days ago
Darlinghurst, New South Wales, Australia Cartology Full time**About UsCartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the...
-
Campaign Delivery Executive
1 week ago
Darlinghurst, New South Wales, Australia Cartology Full time**About UsCartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.Cartology is truly...
-
Agile Delivery Lead
1 week ago
Darlinghurst, New South Wales, Australia WooliesX Full timeAs a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful...
-
Agile Delivery Lead
1 week ago
Darlinghurst, New South Wales, Australia WooliesX Full timeAgile Delivery Lead- Permanent role:- Surry Hills based with WFH flexibility:**Be part of exciting digital growthAbout WooliesXWooliesX is part of the Woolworths Group. We're an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. We're here to create better everyday...
-
Agile Delivery Lead
7 days ago
Darlinghurst, New South Wales, Australia WooliesX Full timeAs a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful...
-
Agile Delivery Lead
1 week ago
Darlinghurst, New South Wales, Australia WooliesX Full timeAs a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful...
-
Campaign Delivery Executive
1 week ago
Darlinghurst, New South Wales, Australia Cartology Full time**About UsCartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.Cartology is truly...
-
Own Channel Delivery Specialist
1 week ago
Darlinghurst, New South Wales, Australia WooliesX Full time**We are Woolworths Group**We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs...
-
Talent Acquisition Lead Group Functions
1 week ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout UsEndeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...
-
Solution Manager
7 days ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout us:Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...
-
Solution Manager
1 week ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout us:United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.Our agile teams are empowered to innovate and deliver an excellent experience for our customers - no matter whether they...
-
Solution Manager
1 week ago
Darlinghurst, New South Wales, Australia ED - Group Support Functions Full timeAbout us:United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.Our agile teams are empowered to innovate and deliver an excellent experience for our customers - no matter whether they...
