Services Contracts Manager

1 week ago

Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

About Us
Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses.

With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.


United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.


Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company.

Join the team at an exciting time in their evolution

About the Role


The
Services Contracts Manager acts as the business lead for the Services program that includes cleaning, pest and trolley management.

The initial focus of this program will be cleaning services for BWS stores (attached to Woolworths premises). Post completion of the program, the remit will expand to the entire Endeavour group.

In this role the Services Contracts Manager is responsible for scoping and designing a strategy to integrate all business areas including Pinnacle drinks and ALH hotels into its centralised services operating model.


What you'll be doing
The Services Manager will be accountable for the day to day services operations performed across the retail and hotel network that will be staged with priority to retail in the first instance, in addition you will;

  • Plan and implement the transition of store cleaning for BWS stores attached to Woolworths premises
  • Work with internal stakeholders and the incumbent Facilities provider to ensure that business continuity is maintained during the transitional period for all Services (cleaning, pest and trolley management)
  • Act as the business interface for integration activity relating to services provision by the new integrated Facilities Management provider
  • Ensure the end state Services operating model is in line with the allocated budgets.
  • Work with the Program Change Manager to embed the new Services operating model into the organisation
  • Act as the key business lead for the transition out from the incumbent Services providers.
  • Be the business lead for the transition in of the new awarded Services providers (managed through the integrated Facilities Management Provider)
  • Also act as the business lead for the embedment of new tools and processes
  • Work with the Program Business Analyst to design and document new business processes and procedures
  • Design and develop a KPI dashboard to support the new services operating model
  • Drive innovations to improve overall customer experience while optimising the current services
  • Ensuring compliance of all contractors and assurance of all compliance, legislative requirements are met and maintained
  • Develop a strategy to transition all other Endeavour business units Facilities requirements into the centralised services operating model

A bit about you


We are looking for someone who Drives performance and outcomes, is able to articulate vision and enable transformation and is curious, authentic and seeks to understand different perspectives.

In addition you will have;

  • 5+ Years Services Management experience (cleaning, waste, pest and trolley management)
  • Proven track record of leading large scale Services partner transitions
  • Ability to be the conduit between the business and the transition out project team
  • Ability to work as part of a broader transformation program with ownership of key workstreams
  • Proven capability of designing and developing a new Services operating model
  • Ability to drive change in a highly transformative environment
  • Strong influencing and engagement skills across multiple stakeholder groups
  • Fiscal competency and ability to manage key general ledger lines within the group P&L
  • Ability to renegotiate complex vendor contracts to deliver win win outcomes
  • Proficient in multiple systems SaaS and ERPs
  • Strong analytical skills
  • Experience in vendor management and running an outsourced and insourced Services model
  • Ability to proactively manage and resolve daily operational issues Strong change management experience and ability to embed a culture of fiscal accountability within a large business

Grow with Endeavour Group


Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy's, ALH Hotels and Pinnacle Drinks.

We are focused on growing and transforming our businesses to meet the changing needs of customers and we're driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Ende

  • Talent Service Delivery Manager

    1 week ago

    Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

    About UsEndeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...

  • Special Projects Coordinator

    1 week ago

    Darlinghurst, New South Wales, Australia St John's Community Services Full time

    St John's Community ServicesLocation:Darlinghurst, NSWDate advertised: 13th February 2024Job Type:Part time, Temporary/ContractClosing Date:8 March 2024 12 month contract position P/t up to four days per week negotiableDo you want to help people who have been affected by homelessness find stability in their lives? Do you want school students to learn about...

  • Ict Service Desk Manager

    1 week ago

    Darlinghurst, New South Wales, Australia SCEGGS Darlinghurst Full time

    SCEGGS provides a stimulating teaching environment where staff are valued and have the opportunity to work with motivated students in an innovative workplace._ICT Service Desk Manager:We are seeking an experienced ICT Service Desk Manager for this full time, permanent onsite role to commence in April 2023, or later if required.Reporting to the IT Operations...

  • Legal & Governance Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Victor Chang Cardiac Research Institute Full time

    Legal Manager:Permanent, full-timeDarlinghurst, Sydney, NSWAbout us:The Victor Chang Cardiac Research Institute (the Institute) is dedicated to finding cures for cardiovascular disease and is one of the most respected heart research facilities in the world. Renowned for the quality of its breakthroughs, the Institute was established in 1994 and has grown to...

  • Stimulant and Outpatient Service Manager

    1 week ago

    Darlinghurst, New South Wales, Australia St Vincent's Hospital Network Full time

    Position Title: Stimulant and Outpatient Service ManagerEmployment Type:Permanent Full TimeHours per week:38 hoursPosition Grade:Health Service Manager Level 2Salary:$102,640.00 to $121,739.00 base per annumEnterprise Agreement The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019Department Name:Alcohol and Drug...

  • Building Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Resolver Recruitment Full time

    Contract type: Full Time Location: Darlinghurst Industry: Real Estate Property Construction Start date: Salary:- $ $95000 per annum Reference: BH9106 Contact name: Tanya LalJob descriptionAn exciting opportunity has become available for an experienced building manager to oversee an established building in Sydney's CBD Fringe. You will be responsible for the...

  • HR & Operations Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Gough Recruitment Full time

    Offices Across Australia & Asia Projects and General Operations & HR Monday FridayWorking as part of Group Services your role will be to Deliver the Operations & HR Recruitment Function for Gough Recruitment.Gough Recruitment is a specialist recruiter in Property, Construction, and Real Estate. We operate across Sydney - Melbourne - Brisbane - Perth - Hong...

  • General Manager

    1 week ago

    Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

    About us:Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...

  • Operations and HR Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Gough Recruitment Full time

    Offices Across Australia & Asia Projects and General Operations & HR Monday FridayGough Recruitment is a specialist recruiter in Property, Construction, and Real Estate. We operate across Sydney - Melbourne - Brisbane - Perth - Hong Kong with plans to grow over the coming year.The Role:As the Group HR & Operations Manager you will be a pivotal point of...

  • Group Sales Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Cartology Full time

    **About UsCartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the...

  • Temporary Property Manager

    1 week ago

    Darlinghurst, New South Wales, Australia TempTalent Full time

    Contract type: Temporary Location: Darlinghurst Industry: Real Estate Start date:Salary:- $45 per hour Reference: BH9021 Contact name:Mollie-Anne KellyJob description Monday to Friday only NO Weekends $45ph + super + mileage_ A Real Estate Agency dedicated to an unprecedented standard of service with a strong presence in Darlinghurst, Sydney. _Our client is...

  • Account Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Ideagen Full time

    About Us:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our...

  • Bid & Commercial Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Zenobē Full time

    JOB TITLEBid & Commercial ManagerEMPLOYMENT TYPEFull TimeLOCATIONSydney, AustraliaOPPORTUNITY SUMMARYZenobē Energy was established to enable the transition to full zero carbon, non-polluting power, and transport systems through the intelligent use of energy storage.The company has established itself as a market leader in battery storage, with 83MW of...

  • Key Account Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Hero Full time

    Travel Technologies is a supplier of innovative B2B technology solutions to the travel industry, servicing partners across Oceania, Europe and North America.Working in a fast paced environment your hard work will be highly rewarded and you'll be given the opportunity to establish a long term opportunity and grow your career.We are dedicated to fostering an...

  • Property Manager

    1 week ago

    Darlinghurst, New South Wales, Australia Resolver Recruitment Full time

    Contract type: Full Time Location: Darlinghurst Industry: Real Estate Property Start date: Salary:- $ $110000 per annum Reference: BH9200 Contact name: Tanya LalJob descriptionOur client is one of the most successful and respected agencies in the Darlinghurst area. This is an exclusive brand; real estate professionals jump at the opportunity to work for this...

  • Head of Facilities Management

    1 week ago

    Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

    About UsEndeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...

  • Group Solution Manager

    1 week ago

    Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

    About us:Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we...

  • Customer Service

    1 week ago

    Darlinghurst, New South Wales, Australia RH MAINTENANCE AND CONSTRUCTION Full time

    You will be responsible for supporting all inbound and outbound calls, answering customer enquiries and providing solutions & support when required.Job tasks & responsibilitiesManage general customer enquiries.Be the first point of contact for inbound calls.Provide customers accurate information and advice.Provide exceptional customer service by building...

  • Administrative Assistant

    1 week ago

    Darlinghurst, New South Wales, Australia Ashdown Consulting Full time

    $338.08 p/d + super 3 Month Contract DarlinghurstAdministrative Assistant | 3 Months | $338.08 p/d + super- $338.08 p/d + super 3 Month Contract DarlinghurstAbout the RoleThis role has autonomy and makes decisions under their direct control as directed by their Manager and refers to the Manager decisions that require significant change to outcomes or...

  • Concierge

    1 week ago

    Darlinghurst, New South Wales, Australia Zed Management Services Full time

    We are looking for a concierge staff for one of our residential buildings in Darlinghurst 5-6 minutes away from the Kingscross train station. Hours are 8 or 12 per day depending upon the roster. The uniform is a white shirt, black pants, and a black suit.If you have proven customer service, feel free to contact us.Zed Management Services.Job Types:...