Credit -

1 week ago

Sydney, New South Wales, Australia Randstad Full time

Senior Hardship & Recoveries Officer

Must have:

  • Hardships/ Financial Assistance Experience (Mortgage or Asset Finance)
  • Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processes.
  • Australian Citizen or Permanent Resident only

Your new company

Join this leading non-bank lender who has been enabling homeowners and businesses to achieve their dreams by providing bespoke lending solutions to consumers and SMEs for more than 20 years. This well-established organisation is based in the Sydney CBD and is committed to providing innovative, fast and accessible lending solutions to homeowners, consumers and businesses across Australia and New Zealand. Respectful communications, quality commitment and their team are just some of the reasons why people love coming to work with them. They specialise in providing competitive rates that rival major banks and specialty lenders, with flexible terms and fast turnaround times.

Your new role

Your focus will be to respond to the requests for assistance from clients who are experiencing financial difficulties and are unable to meet the contractual obligations on their Home Loan.

Some of your responsibilities will include:

  • Receive, review and assess applications for financial hardship assistance, including any supporting documentation.
  • Assess and understand the client's situation and offer a financial solution (e.g. repayment plans or pauses) appropriate for the client's circumstances.
  • Assess and action financial hardship assistance applications within regulatory guidelines, policy and procedure
  • Respond to client enquiries and confirm financial hardship assistance solutions in writing.
  • Recognise and implement loss mitigation strategies and work out resolutions where appropriate.
  • Direct liaison with borrowers, panel solicitors, valuers, mortgage insurers, and Originators/Introducers.
  • Achievement of monthly arrears target figures.

Your skills and experience

  • Minimum 1-2 years in financial hardship assistance experience (Mortgage or Asset Finance experience is desirable)
  • Demonstrated ability to meet set arrears targets
  • Strong verbal and written communication skills
  • A thorough understanding of the hardship application process.
  • Experience in a role that is multi-tasked and requires quick and decisive action
  • Tech savvy
  • Ability to work as part of a team.

Your benefits

  • Supportive and friendly environment where everyone is approachable
  • Internal opportunities to cross train in other teams/areas of the business
  • Competitive remuneration package with bonus potential
  • Paid parental leave
  • Up to 4 weeks remote work anywhere to connect with friends and family
  • Other outstanding benefits including salary continuance, wellness hours, volunteer opportunities, salary packaging, EAP, Reward platform and external professional development opportunities

You will love working with them

Your next step

Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you

Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on or on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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