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Developer - ServiceNow ITOM

3 months ago

Sydney, New South Wales, Australia Westpac Full time

How will I help?

This role is part of the Infrastructure and Service Management team and liaises with Software Engineers and Business Analysts. As a Developer within the IT Operations Management (ITOM) portfolio, you will be responsible for the development of enhancements large and small to the ServiceNow platform. Working within an Agile squad structure, you will work closely with the aligned Product Owner, Business Analyst, Tech Lead, Software Engineer and other Developers to ensure that all development and configuration activity follow a consistent process and are of high quality, delivering a great customer outcome.

Your role will include:

  • Work in an Agile or Scrum software development environment
  • Work within the SAFE framework as part of a Release Train
  • Work with BA's, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice and platform features
  • Document detailed designs and estimations
  • Use your technical skills to develop the solution and provide peer support and guidance
  • Contribute to the efficient operation of the squad and overall release train.

What's in it for me?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?

  • 2+ years of experience in ServiceNow engineering.
  • Proficiency in ServiceNow ITSM configuration, customization, and administration including Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs.
  • Extensive functional knowledge of ServiceNow modules like ITSM, ITOM, CMDB, Report/Performance Analytics, and Service Catalog/Portal.
  • Experience in project delivery.
  • Possession of ServiceNow CSA and CAD certifications.
  • Good understanding of ITSM processes and ITIL, preferably with ITIL v4 certification.
  • Familiarity with HTTP, REST, and API design best practices.
  • Understanding of event-driven architectures and asynchronous programming concepts.
  • Knowledge of modern web design (CSS, HTML), JavaScript, and Angular.
  • Proficiency in programming languages such as C, C++, Java, Python, or .NET (desirable).

What's it like to work there?

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

In addition, this role is #LI-Hybrid.

How do I Apply?

Start here. Just click on the APPLY button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email