Service Desk Analyst, Chief Technology Officer

2 weeks ago

Canberra, ACT, Australia Australian Electoral Commission Full time

Agency Purpose


The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.


The AEC's values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

The Team


The AEC Service Operations and Management section of the Chief Technology Officer Branch consists of the AEC Service Desk and Service Management teams and focusses on providing high quality services and operations to support the AEC.


The AEC Service Desk team within the section supports the AEC through providing a range of services and support to staff.


The Opportunity


The Service Desk Analyst role works closely with the Service Desk manager to ensure that the Service desk and associated services are operating effectively and efficiently, providing a high level of service to users of AEC IT systems.


To excel you'll have:

  • Ability to remain positive and respond to pressure in a calm manner, while committing energy and drive to see that goals are achieved.
  • Confidence and ability to effectively communicate, collaborate and negotiate with team members, business areas and external stakeholders at all levels of seniority.
  • A demonstrated ability to work autonomously and a strong commitment to working harmoniously within a team to achieve positive results and support the AEC's strategic direction.
  • Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
  • Demonstrated experience in providing high level customer service, delivering a broad range of services; with a strong focus on service delivery, team collaboration, supporting a culture of quality service management, and continuous improvement.
  • A desire to learn new skills and respond positively to change.

Eligibility

  • AEC employees must be Australian citizens.
  • Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
  • Applicants are required to consent to, undergo, obtain and maintain a character clearance.
  • Applicants are required to consent to, undergo, obtain and maintain the Negative Vetting 1 security clearance required for this role.

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