Service Desk Analyst
2 weeks ago
Help Desk & IT Support (Information & Communication Technology)
Full time
We embrace diversity, equity and belonging
- Act as a single point of contact to provide 1st level IT support.
- Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
- Perform standard diagnostics to initiate the problem management workflow process.
- Strive for a high level of first-contact resolution.
You will be successful in this role if you have:
- Australian Citizen is required.
- Baseline, NV1 or NV2 Clearance is required.
- Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365.
- Understanding of Active Directory and administration processes.
- Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.
- A keen interest in developing a career in IT (essential)
Unisys has been awarded an exciting new opportunity to support a large Federal Government department. Please click on the "Apply Now" button below to submit your application to be part of our Winning Culture.
Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: Prompt 4).
Unisys is a technology solutions company that delivers successful outcomes for the most demanding organizations around the world. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions and business process solutions. For more information on how Unisys delivers for its clients across the commercial, financial services and government sectors, visit
Unisys is a technology solutions company that delivers successful outcomes for the most demanding organizations around the world. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions and business process solutions. For more information on how Unisys delivers for its clients across the commercial, financial services and government sectors, visit
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