Service Desk Analyst

1 week ago


Canberra, ACT, Australia Primacy Full time
Service Desk Analyst

Location:
Canberra

Responsibilities:

  • Diagnose and resolve technical issues related to hardware, software and network problems
  • Escalate more complex issues to secondlevel support as necessary
  • Document all incidents and service requests in the ticketing system
  • Monitor and prioritize the ticket queue to ensure timely resolution
  • Maintain knowledge of current technology and troubleshooting techniques
  • Provide excellent customer service and communicate status updates to users
  • Participate in oncall rotation as required

Requirements:

  • A minimum of 1 year of experience in a service desk or technical support role
  • Strong customer service and communication skills
  • Ability to diagnose and troubleshoot technical issues related to hardware, software and network problems
  • Ability to work in a fastpaced environment and prioritize multiple tasks
  • Knowledge of ITIL principles and incident management processes

Education:

  • Associate's or bachelor's degree in Computer Science, Information Technology or related field is preferred
This is a full-time position with competitive salary and benefits. If you are a technical problem solver with a passion for providing excellent customer service, we want to hear from you

  • Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/NL0804Title: Service Desk Analyst ITIL Active Directory, Microsoft FED GOVTCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 6 month + EXTDescription:- ASAP Start with a leading Federal Government Department:Lucrative hourly rates on offer $$:- Ability to obtain a federal government clearanceOne of Australia's prominent...


  • Canberra, ACT, Australia EDT Networks Pty Ltd. Full time

    Service Desk Analyst Wanted6 months (12 month extention) $630 - $635 per dayWe have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...


  • Canberra, ACT, Australia Davidson Group Services Full time

    Join Our Dynamic Team as a Service Desk AnalystAre you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients.About the RoleAs a Service Desk Analyst, you will be the...


  • Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Multiple Service Desk Analyst/ IT Help Desk/ IT Support Officer:- $35-$50 per hour:- Long Term Federal ContractIgnite are seeking several technology orientated people to join one of our well known Federal Government clients as a Service Desk Analyst.Role and Responsibilities can include: Assisting with Incident management and request fulfilment Queue...


  • Canberra, ACT, Australia Continuum Recruitment Full time

    Service Desk Analyst- upto $80,000 Package:- Unique government opportunitiesAbout the roleAs a Service Desk Engineer you will be responsible for providing multi-level support such as call logging, incident resolution, service requests and other tasks to provide ICT support services, you will also maintain documentation to a high standard.About you Experience...


  • Canberra, ACT, Australia Gateway Synergy Recruitment Full time

    Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix 6 months initial contract with 1x6 months extension. Canberra location. Experienced Service Desk Analyst with experience in delivering digital productsGateway Synergy is looking for highly experienced Service Desk Analyst contractor for a government department.The Role:The Service...


  • Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370261IndustryITSalaryper hour - Min: AUD 30 - Max: AUD 40 Ignite are looking to hear from experienced Service Desk Analyst for one of our government clients. Location: ACT Duration: until June with extension option Citizenship Requirements: Must be Australian Citizen A minimum NV1 clearance is mandatoryResponsibilities:The...


  • Canberra, ACT, Australia KBR Full time

    Title: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...


  • Canberra, ACT, Australia Chandler Macleod Full time

    Location Australian Capital Territory, Australian Capital Territory- Category IT & Digital- Salary- $ AUD - $ AUD Annual- Posted 08Apr2024- Work type Contract- Contact Arti Sharma- Reference BH159283- Service Desk Analyst BaselineWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform...

  • Service Desk Analyst

    1 month ago


    Canberra, ACT, Australia KBR Full time

    Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Service Desk Analyst

    3 weeks ago


    Canberra, ACT, Australia KBR Full time

    Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...


  • Canberra, ACT, Australia KBR Inc. Full time

    JOB DESCRIPTIONTitle:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...


  • Canberra, ACT, Australia The Recruitment Company Full time

    The Role A permanent opportunity is available with Australia's well respected and largest law firm in their Canberra office. They are looking for an IT Service Desk Analyst with a customer centric approach to join a dynamic team with flexible working arrangements available. This role serves as the primary conduit for all technology-related queries and...


  • Canberra, ACT, Australia BSI People Full time

    Up to 18 month contract based in Canberra As an experienced Service Desk Analyst you will support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems._ The role is responsible for undertaking...


  • Canberra, ACT, Australia ASIC Full time

    ASIC is seeking a full time Service Desk Analyst to join their Digital, Data and Technology Team Salary starting from $90,749 depending on experience (plus up to 15.4% superannuation) Permanent position based in CanberraA future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all...


  • Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:15 February 2023, 9:00 AMface2face reference:580152**Location:CanberraHours:full-timeContract length:contract until 30 June possible extensions up to 30 June 2024Entry requirements:Australian Citizen + ability to gain Negative Vetting 1Pay range:$ p/h inc superannuationAbout the role:The Agency is seeking the services of a Service Desk Analyst...


  • Canberra, ACT, Australia Minutes To Seconds Full time

    Minutes to Seconds is #HIRING for Service Desk Analysts, ideally based in #ACT #Canberra.Requirements: MUST HAVE requirements:- currently based in Australia- preferably with Australian Citizenship and at least a Baseline Clearance Relevant experience of at least 5 years for each rolePlease note that the role is on a CONTRACT work basis and with flexible...


  • Canberra, ACT, Australia Peoplebank Full time

    Location: Canberra Job Type: Contract Posted: 1 day ago Contact: Maria Lastierre Discipline:General IT Reference: Our Federal Government Client is looking for a Service Desk Analyst to support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and...


  • Canberra, ACT, Australia KBR, Inc Full time

    locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted 8 Days Ago job requisition id R Title:Service Desk Analyst Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share...


  • Canberra, ACT, Australia Canberra Consulting Full time

    Attractive hourly rates $$$ Months Federal Government Contract Negative Vetting 1 Security Clearance RequiredAbout usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment,...