Assistant Director, Customer Relationship Management

2 weeks ago

Canberra, ACT, Australia ACT Government Full time
ACT Property Group is a customer driven organisation. We provide accommodation, property maintenance and property upgrade services to ACT Government, community and commercial customers.

This position and team is vital to ensuring that we understand and deliver our services to meet or exceed customer expectations where possible.

The person in this position provides the first point of contact for a group of customers acting as the tenancy manager and coordinating and liaising with other areas in ACT Property Group and Government.

The position also provides day to day management of identified buildings under management or lease, liaison with building owners and advice on service improvements.

ACT Property Group provides expert property management and maintenance services to the ACT Government and the community. The Group manages and maintains buildings and property that enable the ACT Government to provide Government and community services.

The group supports the ACT Governments delivery of its services through flexible, efficient and cost effective accommodation solutions and property services.

Community services and support are also enabled through the provision of properties to community organisations at affordable rental rates. ACT Property Group operates on a fee for service basis with a requirement to provide a dividend to government.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace.

As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.

Hear about CMTEDD from some of our staff.

Eligibility/Other Requirements:

Highly desirable:

  • A current driver's licence (car)

How to Apply:
Please review the Position Description for details about the role and associated responsibilities.

Suitability for this position will be assessed on your demonstrated Skills, Experience, Knowledge and Behaviour in relation to the duties/responsibilities listed in the Position Description.


Please submit the following:

  • A two page pitch that tells the selection committee about your ability to perform the advertised role (knowledge, experience, skills, behaviour) and why you are the best person for this role.

The pitch should:

  • Show that you have the capabilities in "What you Require" section of the Position Description including Professional/Technical Skills and Knowledge, and Behavioural Capabilities.
  • Demonstrate your capacity to perform the duties and responsibilities detailed in "What You Will Do" at the specified classification including examples of how you have done this in the past.
  • Tell the panel how your abilities, ingenuity, experience and qualifications make you the best person for this role.
  • A current curriculum vitae including details of work history (roles, timing, responsibilities, achievements), professional memberships and qualifications, and
  • Contact details of at least two referees.

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