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Operations Support Centre Coordinator

3 months ago

Tullamarine, Australia Serco Full time
A rare and unique opportunity to join Serco Traffic Camera Services.

The role requires a strong leadership capacity with the ability to manage a wide range of staff within the Operational Support team.

Serco is seeking a Operations Support Coordinator to manage and develop the team of Operation Support Officers and other Administration staff.


The Opportunity


You will be responsible for leading and engaging a team of multidisciplinary staff to ensure that an effective and efficient service is delivered in a safe and compliant manner, in accordance with Serco policies and procedures.

You will be well supported by a supportive leadership team and an engaging Operations Manager within an environment that fosters initiative, quality and compliance.

Utilising your existing experience using interpersonal leadership skills, you will successfully support and improve the performance across the Operational Support team.


As a people leader, you will develop effective relationships that influence, support and lead across your stakeholders within and outside of your immediate responsibility.

You will work with high-performing Serco leaders and with external stakeholders to deliver on this continually evolving service.


The role comes with a high degree of responsibility from managing the team of Operational Support staff and delivering and exceeding our KPI obligations.

You will work closely with the Operations team to impact and improve the quality of Serco Traffic Camera Services.


For this reason, we are seeking a strategic and engaging leader with strong management/leadership skills who can lead, motivate and develop others through effective communication and presentation skills.

Your passion for people management and improving employee performance will ensure success and opportunities for career advancement within the vast global Serco talent community.


With Serco, you'll be rewarded with:

  • Opportunities to participate in broader leadership development and influence
  • Attractive remuneration package with additional benefits
  • Rewards and recognition program, including awards and corporate retail discounts
  • Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
  • Friendly and diverse team with inclusivity and care at the heart of everything we do

About Us


We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services.

We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people's lives every day.


Join Us

  • Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter._
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