client retention and business development manager

1 week ago


Brisbane, Queensland, Australia CPL Full time

Client Retention and Business Development Manager

  • Permanent, fulltime role - Salary + Salary Packaging
  • Join a leading not-for-profit community organisation
  • Brisbane CBD office, on Adelaide St

CPL Choice, Passion, Life, part of the CPL Group, is the leading provider of integrated support and advice for people living with a disability in Queensland and Northern New South Wales, and their families.

The newly created Business Development Manager, reporting to the Group General Manager Social Impact and Community Development, will implement business development techniques that attract new participants and support client retention.

Key Responsibilities:

  • Implement strategies to attract new clients
  • Develop and maintain strategies to retain participants
  • Support high quality service delivery and continuous improvement
  • Build relationships with internal and external stakeholders
  • Keep up to date with NDIS policies and guidelines
  • Identify market trends and areas for growth
  • Monitor and evaluate outcomes to measure effectiveness of strategies

Selection Criteria:

  • Experience with the community services industry (NDIS)
  • Proven experience in business development and relationship management
  • Experience in managing outcomes across a wide geographical area
  • Proven problem solving, time management and task prioritisation
  • Excellent verbal and written communication
  • Experience with external stakeholder management with Government and funders

Please review the attached position description for a full list of responsibilities and selection criteria.

Benefits:

  • Permanent, full-time role
  • Based in Brisbane CBD, Adelaide St (hybrid model)
  • Salary + Salary Packaging - $15,900 Tax Benefit
  • Dynamic environment with a values based organisation

CPL is a non-profit organisation that provides vital support and services to children and adults with disabilities and aged care in Queensland and northern New South Wales. CPL is part of the CPL Group consisting of CPL, Mylestones, Cootharinga and Access Arts. We employ approximately 3000 people that share our values.

Client Retention and Business Development

To apply, please submit your CV and a cover letter. Applications close Friday 28th of June. For a confidential discussion, please contact

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.



  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    CPL Choice, Passion, Life, part of the CPL Group, is the leading provider of integrated support and advice for people living with a disability in Queensland and Northern New South Wales, and their families. The newly created Business Development Manager, reporting to the Group General Manager Social Impact and Community Development, will implement business...


  • Brisbane, Queensland, Australia Allan Hall Business Advisors Full time

    Generous profit share scheme + super + car + laptop + phone Excellent team culture - work and grow with a fun and supportive team. Immediate start available - free parking onsite. Your new roleOur client is seeking the expertise of a talented BDM to enhance its strategic position in the Australian Security and Electronics market. Working with some of the...


  • Brisbane, Queensland, Australia CoAct Full time

    Introduction:Ready for an exciting journey? Become a key member of our team as a Business Partner Retention Support - and guess what? You get to work from the comfort of your homeDescription:What you can expectYou'll be at the forefront of driving success by nurturing relationships with key account service partner leaders and fine-tuning our retention...


  • Brisbane, Queensland, Australia Evolvescientific Full time

    Join Our Team as a Business Development Manager at Evolve Scientific in BrisbaneAre you a dynamic and results-oriented individual with a passion for driving business growth in the scientific industry? Evolve Scientific, a leading scientific recruitment agency within the NES Fircroft group, is seeking a talented Business Development Manager to play a pivotal...


  • Brisbane, Queensland, Australia Flight Centre Business Travel Full time

    Job no: 518331Brand: Flight Centre Business TravelWork type: Full timeLocation: QueenslandCategories: Leisure Travel & Retail, Corporate & Group TravelAt Flight Centre Business Travel (FCBT), we believe the best is here - travel has well and truly recovered and there is no better time to join usFCBT is growing and needs an experienced Corporate Travel...


  • Brisbane, Queensland, Australia Gough Recruitment AU Full time

    Work for a premium boutique Real Estate Agency - Brisbane's Inner WestHUGE earning potential and career progression opportunities availableContact Luke McGrath for a confidential discussionThe Client:One of the top boutique brands in Inner Brisbane's real estate market. The unique strategy, processes, and systems they have in place set them apart from...


  • Brisbane, Queensland, Australia Aon Corporation Full time

    Posting Description: You will be joining a high performing team with excellent growth opportunities Position will be based in Brisbane, Queensland Flexible working arrangements availableClient Services ManagerWe are seeking a Client Service Manager within the Brisbane region to join our National Small Business team who support the retention and growth for...


  • Brisbane, Queensland, Australia Compass Group Full time

    Fixed Term Contract for new Member Client mobilisation:Immediate (End of April /Early May start):- Lead the on-boarding of suppliersJoin our Procurement team in our Client Business department supporting our Foodbuy Member Clients where you will work with our suppliers to drive compliance and conversion to improve client service satisfaction.About the role:...

  • Retention Analyst

    1 week ago


    Brisbane, Queensland, Australia Great Southern Bank Full time

    Great southern Bank is seeking a skilled and experienced retention insights and reporting professional to join its CX department. As the bank continues to strengthen its focus in the Australian Home Loan Market, this new role will be responsible for providing proactive insights to support ongoing retention activity.The opportunityKey areas of responsibility...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    The role will also include major renewals which require new solutions and changes. You will bring your extensive, strong relationship management experience within the insurance industry to the role where you will manage new and maintain multi relationships across a wide network of Brokers. Your key areas of focus will include: Build strong meaningful...


  • Brisbane, Queensland, Australia Scottish Pacific Business Finance Full time

    Banking & FinanceAnalystWe're on the hunt for a Business Development Officer with a passion for building relationships and delivering solutions and with a keen eye for numbers to join us.Our purposeWe are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach...


  • Brisbane, Queensland, Australia Corporate Travel Management Full time

    Opportunity to develop your career in this client focussed role Salary + Super, Travel Discounts, Wellness benefits CBD Location, Hybrid WFH Flex optionsFull Job DescriptionCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy...


  • Brisbane, Queensland, Australia hatch Full time

    This is a Business Development Manager - QLD role with Valiant based in Brisbane, Australia Valiant --Role Seniority- A position suitable for individuals with well-developed knowledge and skills to contribute to the team. Typically requiring 2-5 years of experience.More about the Business Development Manager - QLD Role at ValiantThe Business Development...


  • Brisbane, Queensland, Australia Westpac Banking Corporation Full time

    Retention Specialist Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lendingHow will I help?You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with...


  • Brisbane, Queensland, Australia Corporate Travel Management Full time

    About CTMAbout the RoleThe focus of this role is the provision of value to the client, hence our Account Managers are referred to within the business as Client Value Managers (CVM). For us, account management is only one part of the equation, so when our clients question 'How does my Client Value Manager add real value to my business', we have the utmost...


  • Brisbane, Queensland, Australia AIA Full time

    At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping...


  • Brisbane, Queensland, Australia Westpac Full time

    Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lendingHow will I help?You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track...

  • Retention Advisor

    1 week ago


    Brisbane, Queensland, Australia Youi Pty Ltd Full time

    Why Youi?At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. Over 10 years later and we're still looking out for ways to be better.One of the main differences we have over our competition is our awesome customer...


  • Brisbane, Queensland, Australia Sandstone Technology Full time

    Sandstone Technology is a leading provider of loan origination, internet banking and mobile banking solutions to financial institutions globally. Headquartered in Sydney, New South Wales and with offices in Melbourne, Manila in the Philippines and Leeds in the UK, Sandstone is delivering world's best practice strategic banking solutions to financial...


  • Brisbane, Queensland, Australia Westpac Full time

    Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lending How will I help? You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track...