Customer Experience
1 week ago
About The Opportunity
An exciting opportunity exists for a customer focused individual to join Programmed, working on our high-profile Housing Contract in the ACT.
As a Customer Experience & Feedback Officer, you will be a crucial team member of the Facility Management QA and Customer Engagement Team and will work directly with participants, providers and internal staff and agencies to investigate and resolve complaints in a timely and compliant manner.
You will be part of a team that prepares high level resolution and briefings for a range of important internal and external audiences and will use your strong skills in interpreting legislation and customer-results focus to ensure efficient and successful resolutions are found.
Nature of the position: Permanent, Full Time
Location: Fyshwick
Reporting Line: Compliance & Engagement Manager
Benefits:
- Great salary package
- Long term career potential
- Paid parental leave and great discounts with selected retailers
- An Employee Assistance Program, which incorporates a tailored wellbeing initiative
Key Responsibilities
- Managing complaints, including review, recording, resolving, and escalating as required
- Managing and resolving escalated complaints and ensuring strict deadlines are met
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister Office, Ombudsman
- Coordinating correspondence, briefing, and reporting functions for the Complaints Team
- Working in a team environment and supporting other team members if required
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the contract's strategic objectives
About You
- It is preferred that you have at least 2 years' experience in a customer resolution role
- It is highly regarded if you have experience in complaints resolution within a government setting
- You need resilience and the ability to handle difficult and confronting situations
- You must have compassion and empathy towards your customers
- You need strong conflict resolution abilities
About Us
Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.
Work With Us
Join us on our mission to build outstanding people, strong customers and great communities. Apply today.
Our Commitment
Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.
Reference number:
Profession:Administration & Office SupportAll
Company: Programmed
Date posted: 15th Mar, 2024
-
Customer Experience Specialist
1 week ago
Canberra, ACT, Australia Kennedy Reid Full timeGreat opportunity for a customer service representative to gain experience with a global automotive brand and run test drives with customers.What's in it for you?This is the opportunity to become a part of a service-driven team during the launch of a new brand in the Australian market and work alongside some exceptionally talented consultants and...
-
Customer Experience Lead
1 week ago
Canberra, ACT, Australia CSIRO Full timeAcknowledgement of Country:CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliationChild Safety:CSIRO is committed to the safety and...
-
Customer Experience Officer
1 week ago
Canberra, ACT, Australia CSIRO Full timeAcknowledgement of Country:CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliationChild Safety:CSIRO is committed to the safety and...
-
Customer Experience Consultant
1 week ago
Canberra, ACT, Australia DDLS Australia Full timeWe are the best-in-class, vendor-certified, IT training for businesses. We celebrate you; our people do incredible work and deserve great rewards.We are LumifyIt's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It's about striving to be smarter, to do...
-
Customer Experience Consultant
1 week ago
Canberra, ACT, Australia Edventureco Full timeWinner of Best Place to Work and named an Employer of Choice in 202- We are Lumify. Together, we are shining a light on future learning We are the bestinclass, vendorcertified, IT training for businesseWe are LumifyIt's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives...
-
Customer Experience Consultant
1 week ago
Canberra, ACT, Australia DDLS Australia Full timeWe are Lumify. Together, we are shining a light on future learningWe are the best-in-class, vendor-certified, IT training for businesseWe are LumifyIt's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It's about striving to be smarter, to do better, to...
-
Customer Experience and Event Lead
1 week ago
Canberra, ACT, Australia Australian College of Nursing Full timePosted: 09/05/2024- Closing Date: 24/05/2024- Salary: $80, $80, Job Type: Permanent - Full Time- Location: Canberra- Job Category: Call Centre and Customer Service,OtherThe Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses. At ACN, we're proud of our diverse...
-
Customer Experience and Business Designer
1 week ago
Canberra, ACT, Australia Ignite Specialist Recruitment Services Full timeContract TypeContractReferenceBH-370794IndustryAdmin & SecretarialSalaryNegotiableThis federal organization's mission is to enable access to top-notch skills, training, and job opportunities, ensuring Australians secure meaningful work in fair, productive, and safe environments. The organisation aims to contribute to future economic growth, providing...
-
Experience Manager
1 week ago
Canberra, ACT, Australia ClearCompany Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures. About the Role (your why) The Experience Manager is a pivotal role responsible for orchestrating...
-
User Experience Designer
1 week ago
Canberra, ACT, Australia Quality People Full timeTop $'s Paid Contract Extensions are highly likely Must have the ability to obtain a Baseline security clearance.Our client URGENTLY requires a User Experience (UX) Designer for 12 months + Contract in Canberra.The UX / UI designer is to support the delivery of a new customer portal for near coastal seafarers. This role will be instrumental in shaping the...
-
User Experience Designer
1 week ago
Canberra, ACT, Australia PowerData Group Consulting Full timeWe are seeking an User Experience DesignerOpen to: Must be able to obtain baseline clearanceLocation:ACTIf successful working on-site (Canberra) will be preferred, with flexible and remote working arrangements available and considered on a case-by-case basis.The Role:We are seeking an experienced fan experienced UX / UI designer to support the delivery of a...
-
User Experience Designer
1 week ago
Canberra, ACT, Australia Peoplebank Full timeLocation: Canberra Job Type: Contract Posted:about 3 hours agoContact: Carissa Burgos Discipline:General IT Reference: Our Federal Government Client is seeking a User Experience Designer.This is a long-term contract role with an initial contract duration of 12 months, with the potential for a 12-month extension, located at our client's offices in Canberra....
-
User Experience Designer
1 week ago
Canberra, ACT, Australia Experis Full timeUser Experience DesignerEstimated start date:Monday, 25 March 2024Initial contract duration:12 MonthsExtension term:12 monthsNumber of extensions:2Location of work:ACTSecurity Clearance: Must be able to obtain BaselineOur client is seeking an experienced UX / UI designer to support the delivery of a new customer portal.Responsibilities include but not...
-
Manager - Experience Design
1 week ago
Canberra, ACT, Australia Infosys Full timeAbout Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the...
-
User Experience Designer
1 week ago
Canberra, ACT, Australia Ignite Specialist Recruitment Services Full timeContract TypeContractReferenceBH-371173IndustryAdmin & SecretarialSalaryper hour - Min: AUD 100 - Max: AUD 110About The Organisation:The department is a highly esteemed and prominent government entity. Joining this distinguished team presents an exceptional opportunity to contribute significantly to meaningful and impactful projects.- About the Role:The...
-
Student Experience Officer
1 week ago
Canberra, ACT, Australia Navitas Full timeStudent Experience OfficerCanberra, AustraliaAre you passionate about transforming lives through education?Can you help us create a positive and enriching student experience?Are you looking to join a team who values respect & collaboration?Join our team at University of Canberra College, where we are committed to creating a positive and enriching student...
-
Student Experience Officer
1 week ago
Canberra, ACT, Australia Navitas Full timeStudent Experience Officer Canberra, Australia Are you passionate about transforming lives through education?Can you help us create a positive and enriching student experience?Are you looking to join a team who values respect & collaboration?Join our team at University of Canberra College, where we are committed to creating a positive and enriching student...
-
Mental Health Experience Needed
1 week ago
Canberra, ACT, Australia Skipper Care Full timeMust Have Mental Health Experience Various Days Monday-Sunday Located in MacarthurSkipper Care Australia is a local Canberra based disability support provider who specialises in providing exceptional service and support for our clients.To be successful for this position you will have exceptional customer service and communication skills and be expected to...
-
Customer Service
1 week ago
Canberra, ACT, Australia Ashdown Consulting Full time$32.16 p / h + super 10 Month Contract Orange full time in officeCustomer Service Representative | 10 Month Contract | $35.53 p/h Including Super- $32.16 p / h + super:- 10 Month Contract:- Orange full time in officeAbout the CompanyWe are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in...
-
Customer Service Agent
1 week ago
Canberra, ACT, Australia Qantas Airways Limited Full timeChallenge yourself in this ever changing, fast paced environment- Take pride in delivering exceptional customer service- Located at Canberra Airport- Permanent part time opportunities availableThink of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas,...