Business Services Transformation Lead

2 weeks ago

Brisbane, Queensland, Australia Aurizon Full time

Location: Brisbane

Remuneration/Benefit: Negotiable

About the role: Are you a strategic thinker with a passion for transformation and a knack for leading complex transitions? Do you thrive in a dynamic environment and excel at driving change? If so, we have an exciting new opportunity for you

We are looking for a Strategic Transformation Lead to join Aurizon's Procurement division. In this pivotal role, you will facilitate the smooth and successful transition of business processes and services from a decentralized or traditional model to a global services hybrid model. You will play a crucial role in leading the transition of services from the current outsourced partner to the new identified partner. This is your chance to make a significant impact and advance your career with us

Strategy Development and Planning:

  • Develop a detailed transition strategy for outsourcing BPO functions.
  • Collaborate with internal stakeholders to understand and map current processes.
  • Create a transition plan that minimizes disruption to ongoing operations.
  • Support in the identification and selection of the right partner to meet business goals and ensure minimal disruptions in service.

Supplier Coordination and Management:

  • Work closely with selected suppliers to ensure a clear understanding of our business needs and expectations.
  • Facilitate communication between internal teams and the supplier to ensure a smooth transition.
  • Monitor and manage supplier performance against agreed-upon metrics during the transition phase.

Project Management:

  • Oversee the entire transition project, managing timelines, resources, and budgets.
  • Identify and mitigate potential risks and issues throughout the transition process.
  • Provide regular updates to senior management on the progress of the transition.

Post-Transition Management:

  • Drive innovation within outsourced operations to enhance efficiency and effectiveness.
  • Establish and maintain BAU governance frameworks to monitor and evaluate supplier performance.
  • Act as a liaison between Aurizon and the supplier to resolve any operational issues.
  • Proactively manage contractual obligations, supplier performance, and innovation projects to maximize value and minimize risk for Aurizon, adhering to relevant legislation and internal policies.

Continuous Improvement:

  • Regularly review and analyse the performance of outsourced functions.
  • Identify opportunities for process improvements and work with the supplier to implement changes.

About you:

  • Bachelor of Business or other related field (Preferred).
  • Proficiency in Microsoft Excel, Word, Visio, Projects, and PowerPoint.
  • Proven experience in project management, business process outsourcing, and GBS transitions.
  • Strong understanding of business processes, change management, and organizational development.
  • Ability to lead and motivate cross-functional teams.
  • Analytical mindset with a focus on continuous improvement.
  • Familiarity with relevant technologies and tools in the GBS space.
  • Proven experience in leading large-scale business transition and transformation projects, preferably in the context of GBS.

What we offer you:

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

  • Development and growth opportunities.
  • Access to mentoring and development programs.
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
  • Parental leave program and super booster.

About Aurizon.

Aurizon is Australia's largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit

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