Workforce Planner

2 weeks ago


Brisbane, Queensland, Australia Super Retail Group Full time

Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer.

You will work with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure

The key responsibilities of the role include:

  • Responsible for working with SRG Divisions to understand promotional and season events to enable this to flow to appropriate scheduling
  • Responsible for supporting the Workforce Planning Manager to schedule team members in an efficient and compliant manner
  • Manage real time queue performance.
  • Complete analysis on reporting and data to identify trends and to enable Contact Centre Management decision making

To deliver successful outcomes in this role you will require:

  • Experience working as a leader in Contact Centre operations or as part of a workforce planning team
  • Real time queue management, preferably in multichannel centre
  • Experience working with data and building insights or reporting, including financial and operational performance
  • Experience in analytical techniques to forecast and manage resource plans for large workforce groups.
  • Experience working with time and attendance systems and roster build
  • Desired/Essential Certification, or extensive experience working with MS Excel, including ability to manage Pivot Tables and complete data arrays Cert (or extensive Rewards and Benefits

Rewards and Benefits

  • Promoting work life balance through flexible work practices ask us about flexibility
  • Commitment to your professional development
  • Ongoing opportunities for progression
  • Generous Team Member Discounts across all Super Retail Group brands
  • Perks Program including discounts on health and wellbeing, entertainment, travel and accommodation and more
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