Current jobs related to workforce planner - Brisbane, Queensland - HR Partners
-
Maintenance Planner
2 weeks ago
Brisbane, Queensland, Australia oilandgas Full timeAbout the RoleWe are seeking an experienced Maintenance Planner to join our team at the Refinery. As a Maintenance Planner, you will play a critical role in supporting the Lead Planner with the development and implementation of planning and quality processes.Key ResponsibilitiesSupport the Lead Planner in the development and implementation of planning and...
-
Maintenance Planner
2 weeks ago
Brisbane, Queensland, Australia Oilandgas Full timeAbout the RoleWe are seeking an experienced Maintenance Planner to join our team at the Refinery. As a Maintenance Planner, you will be responsible for supporting the Lead Planner in the development and implementation of planning and quality processes.Key ResponsibilitiesReview CMMS daily for approved notifications and create work ordersConduct site...
-
Lead Mining Planner
2 weeks ago
Brisbane, Queensland, Australia BHP Group Full timeAbout the RoleBHP Group is seeking a highly skilled Lead Mining Planner to join our team. As a key member of our Enterprise Mining Probabilistic team, you will be responsible for developing and updating a 150-day schedule and integrating it with the annual/forecast and 90-day project plan.Key Responsibilities:Conduct probabilistic evaluation of the schedule...
-
Maintenance Planner
6 days ago
Brisbane, Queensland, Australia Wisely Group Full timeAbout the RoleWe are seeking an experienced Maintenance Planner - Underground to join our team at an underground coal mine in the Bowen Basin.Key ResponsibilitiesDevelop and implement preventative maintenance plans for Longwall, Development, Conveyors, and Outbye equipmentCollaborate with maintenance teams to ensure effective maintenance executionUtilize SAP...
-
Maintenance Planner
1 week ago
Brisbane, Queensland, Australia Wisely Group Full timeAbout the RoleWe are seeking an experienced Maintenance Planner - Underground to join our team at an underground coal mine in the Bowen Basin.Key ResponsibilitiesDevelop and implement preventative maintenance plans for Longwall, Development, Conveyors, and Outbye equipmentCollaborate with maintenance teams to ensure effective maintenance executionUtilize SAP...
-
Asset Maintenance Planner
1 week ago
Brisbane, Queensland, Australia Ventia Full timeAbout the RoleWe are seeking a skilled Asset Maintenance Planner to join our team at Ventia. In this role, you will be responsible for developing, coordinating, and executing asset maintenance plans for assets within our contract. This includes managing asset lifecycles, preventative and planned maintenance, and high-priority service orders.Key...
-
Electrical & Instrumentation Planner
2 weeks ago
Brisbane, Queensland, Australia oilandgas Full timeJob SummaryWe are seeking a highly skilled Electrical & Instrumentation Planner to join our team at the Ampol Refinery in Brisbane, Australia. As a key member of our planning team, you will be responsible for scoping, estimating, planning, and scheduling all Electrical & Instrumentation work in a designated process area of the refinery.Key...
-
Electrical & Instrumentation Planner
2 weeks ago
Brisbane, Queensland, Australia oilandgas Full timeJob SummaryWe are seeking a highly skilled Electrical & Instrumentation Planner to join our team at the Ampol Refinery in Brisbane, Australia. As a key member of our planning team, you will be responsible for scoping, estimating, planning, and scheduling all Electrical & Instrumentation work in a designated process area of the refinery.Key...
-
Senior Urban Planner
2 weeks ago
Brisbane, Queensland, Australia Colliers Full timeCompany OverviewColliers (NASDAQ, TSX: CIGI) stands as a premier diversified professional services and investment management firm. With a presence in 64 countries, our team of 17,000 dedicated professionals collaborates to deliver expert real estate and investment guidance to our clients.The Engineering and Design division at Colliers focuses on civil...
-
Project Lead Environmental Planner
2 weeks ago
Brisbane, Queensland, Australia Arup Full timeAbout ArupArup's purpose, shared values, and collaborative approach have set us apart for over 75 years, guiding how we shape a better world. As part of the established Environment and Biodiversity team, the primary focus of the Associate Environmental Planner role is to lead planning and environmental inputs to renewable energy projects, and to further our...
-
Project Lead Environmental Planner
2 weeks ago
Brisbane, Queensland, Australia Arup Full timeAbout the RoleWe are seeking an experienced Project Lead Environmental Planner to join our team at Arup. As a key member of our Environment and Biodiversity team, you will play a critical role in leading planning and environmental inputs to renewable energy projects.The successful candidate will have a strong background in environmental planning and a proven...
-
Lead CPPM Planning Specialist
2 weeks ago
Brisbane, Queensland, Australia BHP Full timeAbout BHPBHP is a leading global mining company that operates in a diverse range of commodities, including iron ore, copper, coal, and nickel. Our company is committed to creating a safe and inclusive work environment where our employees feel valued and empowered to grow and develop their skills.About the RoleThe Enterprise Mining Probabilistic (EMP) team at...
-
Project Coordinator
1 week ago
Brisbane, Queensland, Australia Oilandgas Full time{"title": "Project Planner/Scheduler", "description": "Project Planner/Scheduler OpportunityWe are seeking an experienced Project Planner/Scheduler to join our team at the Ampol Refinery in Lytton, Brisbane.This is an exciting opportunity to contribute to a major oil & gas project, working closely with project leads to develop detailed project schedules...
-
Resource Coordinator
2 weeks ago
Brisbane, Queensland, Australia Virgin Australia Full timeJob Summary:We are seeking a highly skilled Resource Planner to join our Workforce Planning team at Virgin Australia's Brisbane HQ.Key Responsibilities:Allocate team members to the shift plan provided by Workforce Planning Analysts to ensure all work is covered efficiently and in line with local airport requirements.Ensure equality, fairness, transparency,...
-
Resource Coordinator Brisbane
2 weeks ago
Brisbane, Queensland, Australia Dnata Travel Group Full timeAbout the RoleWe are seeking a highly skilled Resource Allocator to join our team at Dnata Travel Group in Brisbane. As a key member of our Workforce Planning Department, you will be responsible for managing the supply and demand of our catering workforce.Key ResponsibilitiesAdminister staff/roster movements and the allocation of labor hire and overtime,...
-
Resource Allocator
1 week ago
Brisbane, Queensland, Australia Dnata Travel Group Full timeAbout the RoleWe are seeking a highly skilled Resource Allocator to join our team at Brisbane Airport. As a key member of our Workforce Planning Department, you will play a critical role in managing the supply and demand of our dnata catering workforce.Key ResponsibilitiesAdminister staff/roster movements and the allocation of labour hire and overtime,...
-
Resource Allocator
1 week ago
Brisbane, Queensland, Australia Dnata Travel Group Full timeAbout the RoleWe are seeking a skilled Resource Allocator to join our team in Brisbane. As a key member of our Workforce Planning Department, you will be responsible for managing the supply and demand of our catering workforce.Key ResponsibilitiesAdminister staff/roster movements and the allocation of labor hire and overtime, ensuring adherence to EBA and...
-
Senior Project Manager
4 days ago
Brisbane, Queensland, Australia Arete Executive Full timeAbout the OpportunityWe are seeking a highly skilled Senior Project Manager to join our team at Arete Executive. As a Senior Project Manager, you will be responsible for managing the full lifecycle of complex projects, from financial close to commissioning, energization, and handover.Key Responsibilities:Manage a team of 6-7 key professionals, including a...
-
Senior Project Manager
2 weeks ago
Brisbane, Queensland, Australia Arete Executive Full timeAbout the OpportunityArete Executive is seeking a highly skilled and experienced Senior Project Manager to lead our construction and engineering projects in the renewable energy sector. As a Senior Project Manager, you will be responsible for managing the full lifecycle of complex projects, from financial close to commissioning, energization, and...
-
Security Solutions Director
6 days ago
Brisbane, Queensland, Australia GHD Full timeAbout the RoleWe are seeking a highly skilled Technical Director - Security to join our national team of security services professionals. This is an exciting opportunity to undertake a variety of projects across Queensland and Australia, providing security and risk solutions to GHD's key clients.About YouYou will have a Bachelor of Engineering and Chartered...
workforce planner
3 months ago
job description
HR Partners by Randstad has an opportunity for a Workforce Planner to join our client site in Brisbane's CBD. This role is a temporary role with an immediate start for 11 months with a potential of extension. Monday-Friday, within office hours paying $71.67 per hour.
About the role:
- Support the objectives of the CST by designing effective processes and policies, to achieve the desired outcomes, per the Strategic Plan. Practically, this involves ensuring efficient and quality scheduling, rostering, reporting, and predicting of current and future forecasts in a small contact centre environment.
- Have a clear understanding and focus on Key Performance Indicator (KPI) targets, customer satisfaction targets, and employee engagement.
- Supporting the establishment of the CST, in particular to its customer contact services delivered by telephone, including the development of policies and procedures for service delivery.
- Responsible for establishing workforce planning protocols and practices to develop optimal operating strategies for a small contact centre; improving employee engagement.
- Developing and delivering training and quality assurance services for the CST and upskilling team members to provide training and quality assurance services.
- Providing efficient and effective rostering and scheduling for improved service levels daily, weekly, monthly, and annually.
- Responsible for the day-to-day performance of schedules and resources planning for the CST
- Develop a clear understanding of functional requirements and service drivers to accurately forecast current and future call volumes and trends.
- Developing telephone scripts for the CST to ensure consistent information transfer to customers ensuring quality service delivery standards.
- Establish operational reports to monitor call flow trends and to inform decisions relating to training and development opportunities, improving customer satisfaction targets and KPI targets.
- Providing informed recommendations to address resourcing requirements and continuous improvement to enhance service delivery.
- Liaising with internal stakeholders, regarding workforce planning performance information and statistics, to facilitate the exchange of information, support decision-making, to assist in the effective and efficient delivery of service for the CST.
- Promoting change and improvement initiatives within the CST, to foster and contribute to a culture of growth, continuous improvement, and development.
- Participate in recruitment, staff development and training requirements for the CST
About the individual:
To excel in this role, the following attributes will be your keys to success:
- Demonstrated experience in workforce planning, particularly within a contact centre environment.
- Strong analytical skills with the ability to forecast trends and develop operational reports.
- Excellent written and verbal communication skills.
- Proven ability to develop and implement training programs and workforce planning protocols.
- Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities.
- Ability to maintain focus and optimism under pressure, ensuring steady performance.
At HR Partners by Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
share
