Senior Technical Support Specialist
1 week ago
Our Client:
Our client is a small Managed Service Provider driven by Ownership and Accountability. They are seeking a highly skilled Senior Technical Support Specialist to join their team. The ideal candidate should have a profound understanding of IT infrastructure, problem-solving abilities, and strong communication skills to help clients with technical issues.
Common Requirement:
- Offer advanced technical support to clients in various industries
- Excellent communication and client management skills
- Comfortable with decision-making and conflict handling
- Strong technical IT infrastructure background
- Experience in customer service and driving positive change
- Lead by example
- Owning responsibilities and carrying them out diligently
Role & Responsibilities
- Accomplished IT professional with a strong technical background
- Experience in small-medium enterprises is advantageous
General Responsibilities
- Diagnose and resolve hardware, software, and network issues
- Act as an escalation point for junior staff
- Collaborate with teams to implement tailored IT solutions
- Identify opportunities for system optimization
- Maintain accurate records of interactions and solutions
- Stay updated with industry trends and technologies
Technical Responsibilities
- Provide expert troubleshooting for technical issues
- Manage clients' IT infrastructure
- Support Windows-based systems and devices
- Provide advice to customers
- Perform system administration tasks on various operating systems
- Design and troubleshoot network architectures
- Maintain security measures
- Implement backup strategies and disaster recovery plans
- Manage cloud-based infrastructure and services
- Act as an escalation point for support teams
Experience Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum of 5 years of technical support experience
- Proficiency in troubleshooting issues
- Knowledge of virtualization technologies and cloud platforms
- Experience with IT service management tools and remote support
- Excellent communication skills
- Demonstrated ability to work independently
- Relevant certifications are a plus
On Offer:
- Great culture
- Leadership and growth potential
How to Apply:
- If you are on our website, please use the application button below
Other titles for this role: Senior Support Engineer, IT Infrastructure Engineer, Systems Engineer, Client Manager, Escalations Manager, IT Manager
IT Infrastructure
IT Infrastructure
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