Senior Technical Support Specialist

1 week ago


Melbourne, Victoria, Australia Appetency Recruitment Services Full time

Our Client:

Our client is a small Managed Service Provider driven by Ownership and Accountability. They are seeking a highly skilled Senior Technical Support Specialist to join their team. The ideal candidate should have a profound understanding of IT infrastructure, problem-solving abilities, and strong communication skills to help clients with technical issues.

Common Requirement:

  • Offer advanced technical support to clients in various industries
  • Excellent communication and client management skills
  • Comfortable with decision-making and conflict handling
  • Strong technical IT infrastructure background
  • Experience in customer service and driving positive change
  • Lead by example
  • Owning responsibilities and carrying them out diligently

Role & Responsibilities

  • Accomplished IT professional with a strong technical background
  • Experience in small-medium enterprises is advantageous

General Responsibilities

  • Diagnose and resolve hardware, software, and network issues
  • Act as an escalation point for junior staff
  • Collaborate with teams to implement tailored IT solutions
  • Identify opportunities for system optimization
  • Maintain accurate records of interactions and solutions
  • Stay updated with industry trends and technologies

Technical Responsibilities

  • Provide expert troubleshooting for technical issues
  • Manage clients' IT infrastructure
  • Support Windows-based systems and devices
  • Provide advice to customers
  • Perform system administration tasks on various operating systems
  • Design and troubleshoot network architectures
  • Maintain security measures
  • Implement backup strategies and disaster recovery plans
  • Manage cloud-based infrastructure and services
  • Act as an escalation point for support teams

Experience Requirements:

  • Bachelor's degree in Computer Science or related field
  • Minimum of 5 years of technical support experience
  • Proficiency in troubleshooting issues
  • Knowledge of virtualization technologies and cloud platforms
  • Experience with IT service management tools and remote support
  • Excellent communication skills
  • Demonstrated ability to work independently
  • Relevant certifications are a plus

On Offer:

  • Great culture
  • Leadership and growth potential

How to Apply:

  • If you are on our website, please use the application button below

Other titles for this role: Senior Support Engineer, IT Infrastructure Engineer, Systems Engineer, Client Manager, Escalations Manager, IT Manager

IT Infrastructure

IT Infrastructure

Infrastructure Operations Engineer - DevOps, NOC

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