Peer Support Coordinator

2 weeks ago

Doncaster, Victoria, Australia Ambulance Victoria Full time

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.

It is our promise to every patient and it sits at the heart of everything we do.

No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of 'Outstanding emergency health care every time' to life.

This is a full time, permanent position currently based in Doncaster.
About the role

Reporting to the Senior Manager Peer and Pastoral Care, the primary objective of this role is to develop and coordinate education and training programs for the Peer Support Program.


Responsibilities include, but are not limited to:

  • Conduct training needs analysis and evaluate education for the Peer Support Program.
  • Develop training material, workshops and information sessions for wellbeing and support programs as required and ensure consistency with planning timeframes, budget, resources and resource hours, and distribute information in a timely manner.
  • Implement Elearning design options and learning management systems for online and face to face learning for peer support and pastoral care.
  • Implement strategies to further develop and support/mentor the Peer Support volunteer network including raising awareness and engagement across the state.
  • Evaluate learning initiatives systematically to capture and share learning and ensure continuous improvement and identify program outcomes.
About you

To be considered for this position you will possess:

  • Tertiary qualification in relevant related discipline (eg, Cert 4 Training & Assessment).
  • Postgraduate degree or relevant industry certification with high level relevant experience or an equivalent combination of training and experience in emergency services or provision of wellbeing/peer support or project management.
  • Significant experience and highlevel skills in group facilitation
  • Strong ability to build corporate and operational relationships to promote learning & development concepts and improve wellbeing to support educational frameworks in Peer Support and Pastoral Care
  • Demonstrated experience in the development of foundational learning programs, cultural change programs and programs that support Peer Support and other wellbeing programs.
  • Required to be available outside of ordinary working hours to provide advice, support or authoritative direction to other employees or managers involved in dealing with emergency or time critical incidents or issues (CAA1)
  • Required to possess a current Victorian Driver Licence.
Working at AV

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you

Successful applicants need to provide evidence of having received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

This position is graded an AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement.

How to apply

  • A covering letter
  • A current resume
  • A document addressing the selection criteria in the position description.


At all levels of our organisation, our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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