Front End

2 weeks ago

Coomera, Queensland, Australia Costco AU Full time

Position Summary

Front End Assistant - Packing member orders into boxes, and transferring member orders to a separate cart or flatbed after they have been scanned or keyed. Runs for items as needed. Proper safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.

Front End Cashier - Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary. Maintains courteous member service at all times.

Job Duties/Essential Functions

Front End Assistant:

  • Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members
  • Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible
  • Assists with getting supervisor verification for highticket, Bottom of Basket, or nontransfer items
  • Packs member orders into boxes and loads them on a separate cart or flatbed
  • Checks packaging for tampering and reports it
  • Assists members with loading orders into car when appropriate
  • Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly
  • Maintains the cleanliness of the register and general Front End area, reports and cleans spills and trip hazards immediately
  • When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once
  • Keep front of building clean
  • Follows proper Front End and general safety procedures and standards
  • Assist in other departments of the warehouse as necessary
  • Provides prompt and courteous customer service to members, employees and suppliers

Front End Cashier:

  • Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members
  • Records the sale of items to the register by moving merchandise across the scan window, using a handheld scanning gun or, if necessary, the 10key pad
  • Transfers or ensures the transfer of each item as the item's barcode is scanned while adhering to all safety and security procedures
  • Promotes accurate merchandise inventory by monitoring the accurate scanning of all merchandise passing through the register
  • Requests Supervisor verification for highticket, Bottom of Basket, or nontransfer items
  • Counts register at sign on
  • Ensures the register's cleanliness
  • Orders change, cash increases/loans when needed
  • Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
  • Receives accurate payment for merchandise; makes change, processes cheques, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties
  • Assists in the opening and closing duties of the Front End department; placing returned or moved product back to their allotted spots in the warehouse, collecting register paperwork, stocking registers, cleaning the Front End area, and retrieving carts
  • Stays updated with company and regional Front End productivity guidelines
  • Follows proper Front End and general safety procedures and standards
  • Assists in other departments of the warehouse as necessary
  • Provides prompt and courteous customer service to members, employees, and suppliers

Ability to operate vehicles, equipment or machinery

  • Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle

Education/Training:

  • High School Certificate or higher

Licenses/Certifications:

  • None; or

Experience/Skills:

  • Customer service, sales, membership, cash handling, loss prevention/security or comparable experience
  • Strong customer service, communication, interpersonal and organisation skills
  • Data entry and data management
  • Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
  • Basic math skills

Other specific requirements

  • Full COVID19 vaccination or medical contraindications certificate
  • Satisfactory Criminal Record Check for Membership Clerk & Supervisor roles
  • If successful, you will be required to undertake role & department specific training within specified timeframes

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