Member Service Assistant- Full Time

5 months ago

Coomera, Australia Costco AU Full time

**Position Summary**

**Member Service Assistant** - Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

**Job Duties/Essential Functions**

**Member Service Assistant**:

- Conducts hourly building safety and security checks including walking the building and perimeter
- Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
- Fills out reports and shows results to the duty manager
- Attends warehouse safety meetings
- Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
- Verifies membership card, offers cart (removing rubbish if necessary) to all members
- Keeps entrance/exit area clean.
- Clicks a handheld counter to members entering and exiting the warehouse
- Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
- Monitors building access and reports arrival of armoured transport vehicle to duty manager
- Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
- Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
- Greets exiting member
- Checks accuracy and validity of member’s receipts and compares to merchandise
- Arranges speedy assistance for any member correction or concern
- Defaces receipt with hole puncher
- Provides and arranges prompt and courteous member service
- Directs members to product and service locations
- Enlists assistance for loading, shopping, etc.
- Dries off wet carts
- Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
- Drives building perimeter for security checks
- Watches closing managers leave
- Reports suspicious activity to duty manger and calls policy if necessary

**Ability to operate vehicles, equipment or machinery**
- Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2-way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle

Education/Training:

- High School Certificate or higher

Licenses/Certifications:

- None; or

Experience/Skills:

- Customer service, sales, membership, cash handling, loss prevention/security or comparable experience
- Strong customer service, communication, interpersonal and organisation skills
- Data entry and data management
- Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
- Basic math skills

**Other specific requirements**
- Full COVID-19 vaccination or medical contraindications certificate
- Satisfactory Criminal Record Check for Membership Clerk & Supervisor roles
- If successful, you will be required to undertake role & department specific training within specified timeframes

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