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Customer Service Officer x 2

3 months ago

Sydney, New South Wales, Australia Charterhouse Full time

Job details

Location: Sydney
Salary: $35 - $38 per hour
Job Type: Contract
Discipline: Professional Support

Job description

2 x Customer Service Officers - NSW Government

  • Immediate start - Initial 6 month contract with potential extension
  • Full time position from Monday to Friday
  • Sydney CBD location - 3 days onsite, 2 days remote work
  • $35 - $38ph + superannuation benefits

This presents a fantastic chance to collaborate with the Government department in Sydney CBD, offering a blend of office and remote work flexibility.

We seek exceptional Customer Service Officers with a strong customer focus, organizational skills, and drive to be part of a temporary team (with possible long-term opportunities). You will work within the Complaints and Resolution division, surrounded by a supportive and friendly group.

This is a contractual position, requiring individuals who can quickly adapt to new environments, handle a fast-paced training, and hit the ground running. Prior experience in a similar call center role is advantageous.

About the Role:

  • Answer incoming calls from complainants and direct them to the appropriate contacts or teams after gathering necessary information
  • Represent the department professionally as the initial point of contact for callers, including managing difficult situations
  • Focus on ensuring complaints reach the relevant team/contact instead of directly resolving them
  • Stay informed about policy changes, handle customer data with confidentiality, and maintain accurate records and databases

Skills/Experience:

As the primary contact for the organization, providing top-notch customer service with honesty, fairness, sensitivity, and dignity is crucial.

  • 1-2 years of experience in customer service or call center roles
  • Strong interpersonal communication and problem-solving skills, particularly in fast-paced settings
  • High level of professionalism and advanced computer proficiency
  • Previous contact center experience is a plus

To learn more or express interest in this opportunity, please reach out or share your updated resume with Brooke Dover at

APPLICATIONS CLOSING SOON

Kindly note, only selected candidates will be contacted.