Field Installer Repairer

1 week ago

Toowoomba, Queensland, Australia Telstra Full time
Employment Type

Permanent

Closing Date

25 Jan :59pm

Job Title

Field Installer Repairer

Job Summary

Job Description:

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.


For you, that means a having career that grows with you, and working with a team powered by human connection that prioritizes wellbeing and choice.


Here's what you can expect from us:

  • There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
  • Pay for performance. We recognize outstanding contributions through our competitive incentive programs.
  • Parental Leave. A genderequal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
  • Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn 'on the job' and achieve university credits towards degrees and Masters programs.
  • Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
  • Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
About the team


As part of Global Business Services, your mission will be to bring together and simplify customer services operations and internal support services.

Deliver great experiences, simplify, and innovate, and drive profitability across a global operating footprint.

About the role


The Field Installer Repairer role without immediate supervision or direction, work in a fast-paced team that provides our customers with a great experience by activating and assuring telecommunications / technology products and services, in the home and or business.


You actively participate in a diverse team environment to deliver the optimum customer and commercial outcomes aligned to the corporate strategy.

One open position available, and this role will maintain customer service in Toowoomba.

Key Responsibilities

  • Deliver seamless service rectification and product installations, to the full satisfaction of Telstra's customers.
  • Compliance to the prescribed quality standards, practices and procedures.
  • Contribute to personal and public image, by compliance with all relevant policies, practices and regulations in an effective and responsible manner.
  • Establish peer relationships.
  • Identify process improvement and automation opportunities to improve production and reduce wasted or ineffective truck rolls.
  • Maintain adequate operational tools, materials, equipment and products to maximize efficiency.
  • Adhere to Health, Safety and Wellbeing standards, our Code of Conduct, our Telstra Values and Corporate policies.
  • Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements. Ensure correct booking codes are used to capture any on or off region bookings.
  • Connect or replace customer equipment where required, return faulty equipment in a timely manner.
  • Ensure Fee for Service processes are adhered to maximize the external revenue stream.
  • Undertake recalls.
  • Possess skills regarding the utilization of test equipment, tools, and instruments, aligned to the products and services listed below.
  • Complete assurance & activation of products, services & CPE, including
  • Exchange MDF, Customer MDF and Pillar Jumpering
  • PSTN
  • ISDN
  • Pair Gain Systems
  • ADSL (Simplex & Complex)
- nbn Consumer (Simplex & Complex)
- nbn Business

  • Platinum
  • BDSL
  • ULL Interference Investigations
  • Inspections (Poles and Network Sites)
  • Power Remediation (Restore power to Network Sites)
  • Power Routines (Proactive maintenance of power infrastructure in Network sites)

Qualifications/Experience:

  • An employee will be required to possess and maintain the relevant and applicable licenses/qualifications to perform this role, as deemed mandatory by regulatory and legal authorities and must also possess and maintain a current driver's licence.
  • Demonstrate experience and competency across all listed skills and accountabilities is essential.
  • Evidence of the ability to build and maintain strong stakeholder relationships.
  • Proven competency in operating all test equipment required to perform the skillset listed.
  • Ability to analyze and report results for voice, data and network technologies.
  • Certificate IV in Telecommunications + relevant open cabling license endorsed with Aerial (A), Underground (U).
  • Traffic management qualifications.
  • An industry white card is also required.
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply

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