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Client Services Officer
3 months ago
In this role, you will:
- Undertake a leading role in administering user access to QCAA information systems including QCAA Portal and Student Portal.
- Liaise with Learning Providers regarding accuracy and maintenance of staff access to and held in the QCAA Portal.
- Support and contribute to the testing of new and upgraded software, and the preparation of release bulletins to inform clients of new, amended or enhanced functionality.
- Resolve issues by clarifying matters; researching and exploring resolutions and alternative solutions; implementing solutions and escalating unresolved problems.
- Participate in training activities to support your capacity to undertake all elements of the role.
- Create and maintain process documentation and Quality Procedures to facilitate sharing of knowledge, training of new team members and the ability to alternate task assignments.
- Work flexibly and collaboratively with other team members as required and as directed by the Team Leader, Client Services to support an even distribution of workloads and to ensure all activities are completed in a quality and timely manner.
- Contribute to a change management and performance development culture across the unit by participating in regular twoway feedback discussions with your supervisor and colleagues, and through the implementation of an individual Performance and Development Plan (PDP).
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