Reservations Agent

2 weeks ago

Parramatta, New South Wales, Australia Seagrass Boutique Hospitality Group Full time

Seagrass Boutique Hospitality Group are looking for experienced
Central Reservations Agents to join our central reservations team in Perth.

Working directly with the Central Reservations Manager, you will be responsible all reservations for our
NSW based restaurants.

Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.
Key tasks:

  • Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
  • Maintain a thorough knowledge of all stores and promotions
  • Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
  • Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
  • Respond to all guest feedback
  • Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.

Benefits include:

  • Employee discounts over 6 brands
  • A training program dedicated to developing our team and giving them the best opportunities to succeed
  • Potential career progression with a national company
  • Support from an experienced dedicated team

What we are looking for:

  • A Team player with high level of initiative and the ability to work autonomously
  • Previous reservations management experience within restaurant essential.
  • Excellent communication, attention to detail, administration and time management skills
  • Current RSA qualification or the ability to obtain is essential

Job Type:
Part-time

Benefits:

  • Employee discount
  • Employee mentoring program
  • Free food
  • Referral program

Supplemental pay types:

  • Penalty rates
  • Tips

Application Question(s):

  • Are you available to work Part time? Please list times and dates available to work?
  • What is your hourly pay rate expectation? Are you happy to receive the award rate?

Experience:

Restaurant Reservations: 1 year (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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