Customer Relationship Specialist

1 week ago

Werribee, Victoria, Australia Bank of Queensland Full time

About the Role

  • Seeking passionate Customer Relationship Specialist to join the BOQ team
  • Flexible workplace & Collaborative Team
  • Owner Managed Branch Werribee Based
  • Full time opportunity with clear career progression pathways


As the Customer Relationship Specialist, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network.

You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services.


Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.

Day to day your key responsibilities will consist of:

  • Account opening/closing
  • Customer interviews and being a part of their full review process
  • Outbound calling to maintain and build customer relationships
  • Floor walking, business development and initiating quality conversations with customers
  • Strong focus on compliance where you will manage and oversee all compliance duties
  • Be an active team player
  • Coaching and development of junior colleagues
This role will also offer clear career development opportunites to other branch roles.

About you
As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:

  • Excellent customer service experience, preferably from the banking industry
  • Exposure to consumer lending would be advantageous
  • The drive to build long lasting relationships and positive customer experiences
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role

  • Ability to learn and confidently use a number of technical financial systems
  • Excellent written and verbal communication skills and strong attention to detail
  • High attention to detail
  • View to progress your career with BOQ which could see you progress into management or lending

About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


Our Perks

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ03311

  • Commercial Lending Specialist

    1 week ago

    Werribee, Victoria, Australia BOQ Full time

    About the RoleJoin us at our Werribee Owner Managed Branch Work for a relationship bank who focus on community Inclusive and collaborative team where you can bring your whole self to work Enjoy work life balance in this full time role with a supportive team Base salary + Commissions BOQ's Commercial Lending Specialist's are customer-centric, thrive on...

  • Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Support the delivery of a 'Community First' customer centric service model 2x permanent full time & 1x temporary full time (12 months) positions, Werribeebased Salary from $73,202.48 plus super and fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the...

  • Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Full time, Fixed term (parental leave cover) until March 202- Band 4 salary of $73,202.48 plus super and a fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is...

  • Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Permanent opportunities available, 1x full time and 1x part time 25 hours per week (0.66 FTE) Werribeebased Band 4 Salary of $70, pro rata) plus super and fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and...

  • Customer Sales Consultant Werribee

    1 week ago

    Werribee, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Team Leader Customer Service

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Lead the delivery of a 'Community First' customer centric service model Permanent full time, Werribee based Salary from $95,020.63 plus super and fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the...

  • Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Support the delivery of a 'Community First' customer centric service model Permanent and temporary, full time and part time opportunities available Werribeebased Salary from $70,602.48 plus super and fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the...

  • Coordinator Customer Service

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Promote the delivery of quality driven customer experiences at Council Permanent full time, Werribee based Salary from $121,003.33 plus super and fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the...

  • Customer Service Officer

    1 week ago

    Werribee, Victoria, Australia genU Karingal St Laurence Limited Full time

    Do you want to improve your skills or kickstart your career within Employment Services or Administration?Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a Customer Service Officer for our Werribee site.About you:EXPERIENCE and/or SPECIALIST KNOWLEDGE -...

  • Customer Service/administration Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Werribee based Band 4 Salary of $70, pro rata) plus superWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.Shape new...

  • Ndis Support Worker

    1 week ago

    Werribee, Victoria, Australia NDIS Support Worker - Autism Specialist Full time

    Key Responsibilities: Providing direct support to individuals with autism and high complex care needs, including adolescents. Implementing tailored support plans designed to meet the unique needs and goals of each client. Supporting individuals with nonverbal communication through alternative communication methods. Managing challenging behaviors, including...

  • Regional Partnership Leader

    1 week ago

    Werribee, Victoria, Australia Kieser Full time

    Company DescriptionKieser is a network of integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinics. Our clinical team consists of Physiotherapists, Exercise Physiologists and Exercise Scientists.Kieser Australia is a growing, national allied healthcare provider who approaches medical referral relationships with a partnership mindset. Our...

  • Sales Manager

    1 week ago

    Werribee, Victoria, Australia Mahindra Werribee Full time

    Take advantage of this prime location in Melbourne's western suburbs Be part of a team that is building our greenfield site from the ground up Not afraid to roll up your sleeves and reap the rewards/career progressionSay Hello, Mahindra Werribee Mahindra is a multinational automotive manufacturing corporation. It is one of the largest automobile...

  • Children and Family Resource Officers

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Rewarding role focused on supporting Wyndham's children and families 1x permanent full time & 3x permeant part time positions Salary from $78, pro rata) plus super and fortnightly RDO (for the full time position)We are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the...

  • Grade 5 Primary, Ft/pt, Werribee

    1 week ago

    Werribee, Victoria, Australia Tradewind Australia Full time

    Contract Type: Contract Location: Werribee, Victoria, Australia Industry: Education Salary:AU$ AU$110000 per annumStart Date: ASAP Reference: GRADE5WEST_ Contact Name: Education team Job Published: May 30, 2023The School:The school is a safe, inclusive, and supportive community with approximately 640 students. The values of respect, honesty, empathy,...

  • Spatial Systems Officer

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time

    Werribee based with flexibility Band 6 salary of $ 95,020.64 plus super and fortnightly RDOWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over...

  • Grade 5, Contract, Werribee

    1 week ago

    Werribee, Victoria, Australia Tradewind Australia Full time

    Contract Type: Contract Location: Werribee, Victoria, Australia Industry: Education Salary:AU$ AU$100000 per annumStart Date: End of May Reference: GRADE5WESTGROVE_ Contact Name: Education team Job Published:Apr 26, 2023We are currently seeking a Grade 5 teacher to join a government school, starting end of May, for a full-time contract until the end of the...

  • Primary Science/stem, Full Time, Werribee

    1 week ago

    Werribee, Victoria, Australia Tradewind Australia Full time

    Contract Type: Contract Location: Werribee, Victoria, Australia Industry: Education Salary:AU$ AU$110000 per annumStart Date: ASAP Reference: WESTGRSTEM_ Contact Name: Education team Job Published: May 30, 2023The School:The school is a safe, inclusive, and supportive community with approximately 640 students. The values of respect, honesty, empathy,...

  • Primary Music/perf Arts, Ft/4 Days, Werribee

    1 week ago

    Werribee, Victoria, Australia Tradewind Australia Full time

    Contract Type: Contract Location: Werribee, Victoria, Australia Industry: Education Salary:AU$ AU$110000 per annumStart Date: Term 3 Reference: WYNDPARPSMUSIC_ Contact Name: Education team Job Published:Jun 26, 2023Tradewind is currently working with a Primary School in Werribee, looking for a F-6 Music Teacher/Performing Arts teacher contract beginning Term...

  • Human Resources Business Partner

    1 week ago

    Werribee, Victoria, Australia Mercy Health Full time

    ABOUT THE ROLE: As a key member, the Human Resources Business Partner will build and maintain working relationships to understand and anticipate needs and priorities in partnering with managers and key stakeholders across multiple sites of our Health Service providing expert HR advice. This role will work on a range of Human Resources activities including...