Ombudsman - Insurance

2 weeks ago

Sydney, New South Wales, Australia AFCA Full time

Company Description
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.

We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.

This is your opportunity to make a difference.


The General Insurance decision-making team at AFCA is focused on complaint resolution and on engaging with both industry and consumer groups in tackling important issues affecting insurance customers.

We partner with the Insurance Council of Australia, industry and consumer groups in responding to the effects of natural disasters and other emerging issues.


We are looking for an
Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex general insurance disputes.


The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the insurance sector.

You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good community outcomes in the general insurance sector.


This is a Board appointed, fixed-term role for a period of 3 years with the option for re-appointment after that period.


Qualifications

  • Legal qualifications and a significant track record of achievement at senior executive level within the insurance industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
  • Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
  • A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide crosssection of the insurance sector and the broader community
  • Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.

Additional Information What's on offer**-
BOSS Best Places to Work 2024 -credited for its culture, engagement and flexible working arrangements.
-
Employer of Choice Public Sector and NFP
  • Australian HR Awards 2023
-
Accredited as a Family Friendly Workplace
-
Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
-
Progressive and inclusive leave entitlements, including flexible public holiday leave, women's health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
-
Not For Profit salary packaging benefits.

Life at AFCA
Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers.

At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive.

Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish

To apply
AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.

  • Ombudsman - Investments and Advice

    2 weeks ago

    Sydney, New South Wales, Australia AFCA Full time

    Company Description As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. Job Description ...

  • Manager, Insurance Risk

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Governance, Risk and Compliance Classification broadband:EL1Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Head of RiskDirect Reports (role titles)**:NilPurpose of the role (Why the role exists; how the role contributes to the ARPC's strategic objectives)The purpose of this role is to support ARPC...

  • Manager, Insurance Risk

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Governance, Risk and Compliance Classification broadband:EL1Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Head of RiskDirect Reports (role titles)**:NilPurpose of the role (Why the role exists; how the role contributes to the ARPC's strategic objectives)The purpose of this role is to support ARPC...

  • Policy Manager

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    Policy Manager - Regulatory, Policy and Research As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.This is your opportunity to make a...

  • Head Of Fraud Prevention, Conduct And Integrity

    2 weeks ago

    Sydney, New South Wales, Australia Insurance & Care NSW Full time

    6-month role in a large organisation with lots of opportunity for growthHybrid/flexible working model & Sydney CBD location with harbour viewsCommunity-focussed organisation, positive work culture & competitive salaryAbout the RoleThis role is responsible for leading the development, implementation and ongoing improvement to enterprise-wide conduct and...

  • Manager Claims Audit

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    **ARPC Position DescriptionRole title:Manager Claims Audit & InvestigationFunction:Claims and Customer Office Classification broadband:EL1Location:Sydney Security clearance:BaselineRole reports to:Executive Manager, Claims Assessment and Audit (EMCAA)Direct reports:TBDPurpose of the roleThe purpose of this role is to assist in the development then management...

  • Advisor, Claims Audit

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Claims Assessment & Audit Team Classification broadband:ARPC5/6Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Executive Manager, Claims Assessment and AuditDirect Reports (role titles)**:nilPurpose of the roleThe purpose of this role is to assist the Manager, Claims Audit and Executive Manager,...

  • Manager Human Resources

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Human Resources and CEOOfficeClassification broadband:EL1Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Head of People and CEO OfficeDirect Reports (role titles)**:NilPurpose of the role (Why the role exists; how the role contributes to the ARPC's strategic objectives)The purpose of this role is...

  • Manager Public Affairs

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionRole Title: Manager Public AffairsFunction: Public Affairs & Communications Classification broadband: EL1Location: Sydney Security clearance: BaselineRole Reports to (role title): Head of Public Affairs and CommunicationsDirect Reports (role titles): NilPurpose of the roleThis role will work closely with the Head of Public Affairs...

  • Compliance Manager Breaches

    2 weeks ago

    Sydney, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: Employee Compliance Manager Advice BreachesThe opportunity 6 Month Fixed-Term Contract Sydney, New South Wales Elevate your career with one of Australia's leading insurersYour new roleWe seek a skilled professional to join our Compliance team at QBE AUSPAC as the Manager of Compliance Advice, offering strategic...

  • Manager Public Affairs

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Public Affairs & Communications Classification broadband:EL1Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Head of Public Affairs and CommunicationsDirect Reports (role titles)**:NilPurpose of the roleThis role will work closely with the Head of Public Affairs and Communications to implement ARPC's...

  • Manager Human Resources

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    OFFICIALOFFICIALARPC Position DescriptionFunction: Human Resources and CEOOfficeClassification broadband: EL1Location: Sydney Security clearance: BaselineRole Reports to (role title): Head of People and CEO OfficeDirect Reports (role titles): NilPurpose of the role (Why the role exists; how the role contributes to the ARPC's strategic objectives) The purpose...

  • Reinsurance Claims Officer

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Reinsurance Claims Assessmentand AuditClassification broadband:ARPC 5Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Executive Manager Claims Assessment and Audit (EMCAA)Direct Reports (role titles)**:NilPurpose of the role (Why the role exists; how the role contributes to the ARPC's strategic...

  • Actuarial Analyst, Pricing and Reserving

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    ARPC Position DescriptionFunction:Chief Financial Office Classification broadband:ARPC Classification 5/6Location:Sydney Security clearance:BaselineRole Reports to (role title)**:Head of ActuarialDirect Reports (role titles)**:0Purpose of the role (Why the role exists; how the role contributes to the ARPC's strategic objectives)This role will deliver...

  • Manager Communications delivery

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    1OFFICIALOFFICIALARPC Position DescriptionRole Title: Manager Communications DeliveryFunction: Public Affairs & Communications Classification broadband: EL1Location: Sydney Security clearance: BaselineRole Reports to (role title): Head of Public Affairs and CommunicationsPurpose of the roleThis role is responsible for the development and delivery of...

  • Manager Digital Communications

    2 weeks ago

    Sydney, New South Wales, Australia Australian Reinsurance Pool Corporation Full time

    OFFICIALOFFICIALARPC Position DescriptionRole Title: Manager Digital CommunicationsFunction: Public Affairs & Communications Classification broadband: EL1Location: Sydney Security clearance: BaselineRole Reports to (role title): Head of Public Affairs and CommunicationsDirect Reports (role titles): 1+ Currently: Coordinator, Digital CommunicationsPurpose of...

  • Operational Support Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    Job ad body:At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have...

  • Digital Publishing Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints that have gone unheard...

  • People and Culture Reporting Systems Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard...

  • Legal Officer

    2 weeks ago

    Sydney CBD, New South Wales, Australia Australian Museum Full time

    About the rolePrimary purpose of the roleThe Legal Officer will assist the General Counsel with a broad range of contractual, legal research and drafting assignments for the AM,as well as providing advice on legal and strategic issues affecting the AM's operations and programs. The role will also assist with majorRFP and Procurement processes, will be...