Support Technician

2 weeks ago


Brisbane, Queensland, Australia First Focus Full time

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

  • We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
  • We seek the best clients for our team to work with as well as the best people to support our clients
  • We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
  • We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team

Duties

  • Providing remote service desk support to a variety of environments from users, as a point of escalation and SME
  • Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
  • Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure
  • Performing a wide variety of support across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments
  • Advanced understanding of end user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • An understanding of ticketing systems and customer service principles
  • Great comms coupled with a genuine desire to understand your customers and help them

First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

  • Package including up to $85k, training and flexible arrangements
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
  • 'Never Stop Growing' is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
  • Staff are encouraged to take advantage of our weekly internal training sessions and library
  • Opportunities for personal and professional development with our FastTrack mentor program
  • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Regular social events and a great team culture

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.


  • IT Support Technician

    3 weeks ago


    Brisbane, Queensland, Australia Virtual Dream PTY LTD Full time

    Are you passionate about technology, troubleshooting technical issues and providing top-notch support to users? We are seeking a skilled Level 1, 2 and 3 IT Support Technicians to join our dynamic team. As a Support Technician, you will play a crucial role in ensuring the smooth operation of IT systems and providing excellent service.Responsibilities:...


  • Brisbane, Queensland, Australia MAAS Group Full time

    About the Company:Jacon Equipment, a business unit of the Maas group (ASX:MGH), is looking for a Product Support Service Technician to help support the wide spread Jacon Equipment fleet. Jacon is a global manufacturer of shotcrete, concrete transportation, concrete pumping and utility equipment and brings with it an exciting opportunity for a seasoned...


  • Brisbane, Queensland, Australia Autonomy & Asset Management Group Full time

    Product Support Technician required for a successful mining services business located in Brisbane. Monday to Friday role working a 38hr week.29th April, 2024:AAMG has been engaged by our client partner to find them a Product Support Technician for their expanding Mining Services Business.This rapidly growing culture focused organisation delivers innovative...


  • Brisbane, Queensland, Australia Rheinmetall Defence Australia Pty Ltd Full time

    Service and Support TechnicianRheinmetall Defence Australia Pty Ltd in Brisbane Rheinmetall- /- Service and Support Technician RefNr:- AU01644-: Contract Type:- Permanent Full-TimeWHAT WE ARE LOOKING FORAbout the TeamThe Electronics Solutions team is part of the globally integrated team who work closely together to manage the program execution of the LAND...

  • IT Support Technician

    2 weeks ago


    Brisbane, Queensland, Australia Hatch Full time

    Requisition ID:85204Job Category:Information TechnologyLocation:Brisbane, Queensland, AustraliaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...


  • Brisbane, Queensland, Australia ALSTOM Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...


  • Brisbane, Queensland, Australia Optimum Consulting Group Full time

    We are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large professional services orgnisation. This role gives the opportunity to support the national business with IT hardware deployment, support, and training. You will work within a large IT team nationally and have...


  • Brisbane, Queensland, Australia EIL Global Full time

    We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for IT Technician for onsite support services in and...

  • Delivery Driver

    3 weeks ago


    Brisbane, Queensland, Australia Summit Support Full time

    Brief DescriptionWe need a motivated individual to deliver and set up equipment for clients recovering from eye surgery. No experience necessary.Seeking someone who is retired/ semi-retiredIn addition to making deliveries, technicians will assemble the equipment and show the client how to use it.Delivery technicians keep records of what goods were delivered,...

  • Technician

    3 weeks ago


    Brisbane, Queensland, Australia Konecranes Full time

    Carole Park- Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:Technician:At Konecranes and Demag, we are part of a Global organisation that has been in operation for over 80 years. With operations in over 50 countries worldwide, we are currently seeking experienced Industrial Technicians to join our team in Carole...

  • IT Support Technician

    3 weeks ago


    Brisbane, Queensland, Australia Boeing Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Service Technician

    3 weeks ago


    Brisbane, Queensland, Australia Programmed Full time

    About the Role: Working as a part of team, you will be responsible for:Service and maintenance of our range at our site and on customer sites Attending breakdowns to diagnose and repair faults Provide timely support information and assistance to customers Complete accurate and timely reporting Troubleshooting, Repairs, and overhauls of customer equipment...


  • Brisbane, Queensland, Australia Optimum Consulting Full time

    Work for a large professional services firmBrisbane CBDWork within a large IT team with career development opportunitiesWe are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large professional services orgnisation. This role gives the opportunity to support the national...

  • Security Technician

    3 weeks ago


    Brisbane, Queensland, Australia Bravis Security Full time

    Bravis Security – it's not just a job it's a culture.......Do you strive to go the extra mile for customers, ensuring their complete satisfaction? At Bravis Security, we value that dedication. Join us and be part of a culture where excellence is a habit.Bravis Culture – We encourage you to take the extra time to exceed customer expectations. Understand...


  • Brisbane, Queensland, Australia Adecco Full time

    Global Market Leader Fantastic Salary Package Product Training Provided On All EquipmentThe position of Service Technician/Workshop Technician is responsible for the technical planning, maintenance and performance of related service functions to optimize all daily professional service operations and assist the Operations Manager to develop a profitable...


  • Brisbane, Queensland, Australia Amazon Full time

    Maintenance Technician , Reliability Maintenance Engineering Job ID: | Amazon Commercial Services Pty Ltd Amazon is seeking a Reliability, Maintenance & Engineering (RME) Technician.The role is located in Amazons BNE1 Fulfillment Centre (FC) in Lytton, Brisbane.The focus of the Maintenance Technician role is to ensure safety regulations and policies are...


  • Brisbane, Queensland, Australia Smile IT Full time

    Great office environment in Tingalpa Career development and growth in the business Exposure and working with the latest TechWhy SmileIT Join an established and growing tech team, providing you with opportunities for career advancement and skill development. Work in a dynamic and collaborative team environment, surrounded by passionate and knowledgeable IT...

  • Duty Technician

    3 weeks ago


    Brisbane, Queensland, Australia Hyatt Regency Brisbane Full time

    SummaryDuty TechnicianJoin our dynamic team as a Duty Technician and be the heart of keeping our operations running smoothly If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy problem solving, this role is for you. As a Duty Technician, you'll play a crucial role in ensuring the efficiency and safety of our facilities, providing...


  • Brisbane, Queensland, Australia World Fuel Services Full time

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • Brisbane, Queensland, Australia Amazon Full time

    Maintenance Technician , Reliability Maintenance EngineeringJob ID: | Amazon Commercial Services Pty LtdAmazon is seeking a Reliability, Maintenance & Engineering (RME) Technician. The role is located in Amazons BNE1 Fulfillment Centre (FC) in Lytton, Brisbane.The focus of the Maintenance Technician role is to ensure safety regulations and policies are...