Product Support Technician

2 weeks ago


Brisbane, Queensland, Australia Autonomy & Asset Management Group Full time
Product Support Technician required for a successful mining services business located in Brisbane. Monday to Friday role working a 38hr week.

29th April, 2024:

AAMG has been engaged by our client partner to find them a
Product Support
Technician for their expanding Mining Services Business.


This rapidly growing culture focused organisation delivers innovative after-market rebuild solutions to global partners in the mining sector and operates in Australia, North & South America, Middle East and Asia.


Duties & Responsibilities

  • Integral team member to support current and growth programs, being the key interface for product technical support
  • Liaising with a range of local and international stakeholders, you are someone who combines both technical and problemsolving skills
  • Field technical support to dealers and customers as a technical POC
  • Quality assurance and verification or parts, products, and assemblies
  • Product development and reliability improvement support
  • Workshop Troubleshooting, Assessment, Test and Assembly of parts and assemblies.
  • Develop and Update Rebuild Procedures.
  • Technical review on warranty claims.
  • Working with internal and external engineering teams
  • Provide Supply Chain with technical support
  • Develop and Update Technical Publications and Documents
  • Technical reporting as required for the roles listed above.
  • Technical Support to Business Development Managers

To be considered for this position, it's essential that you bring:

  • Trade or Engineering background
  • Exposure to large scale mining equipment & components
  • Demonstrated ability to identify problems, exceptional troubleshooting skills and demonstrated ability to generate alternative solutions
  • Intermediate skills in the MS office packages
  • Demonstrated capacity to communicate at all levels within an organisation in a professional manner

Benefits:

  • Permanent Role with a Market Leader
  • Monday to Friday Role (38hrs per week)
  • Excellent Salary on Offer
  • Domestic & International Travel required at times
  • Awesome company culture with free PT sessions and weekly BBQ's


Mark Powell
  • GM Business Development
  • AAMG


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