IT Support Technician

2 weeks ago


Brisbane, Queensland, Australia Virtual Dream PTY LTD Full time

Are you passionate about technology, troubleshooting technical issues and providing top-notch support to users? We are seeking a skilled Level 1, 2 and 3 IT Support Technicians to join our dynamic team.

As a Support Technician, you will play a crucial role in ensuring the smooth operation of IT systems and providing excellent service.


Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Respond to support tickets and inquiries in a timely and professional manner.
  • Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
  • Collaborate with a support team to escalate and resolve complex issues.
  • Assist in maintaining IT documentation and knowledge base articles.
  • Participate in projects related to system upgrades, migrations, and deployments.
  • Provide training and guidance to endusers on ITrelated topics.

Non Essential Requirements (Prefered):

  • Prior experience is not essential, but is prefered.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Familiarity with hardware components and troubleshooting techniques.
  • Experience with Active Directory, Group Policy, and network protocols are a plus
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fastpaced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Why Join Us:

  • Opportunity to work in a supportive and collaborative environment.
  • Ongoing training and professional development opportunities.
  • Competitive salary and benefits package.
  • Chance to make a significant impact and contribute to the success of the organization.
  • Friendly and inclusive workplace culture.


If you are a confident, proactive problem-solver with a passion for technology, customer service and a high level of initiative, we want to hear from you Please submit your resume outlining your relevant experience and why you would be a great fit for this role.

We look forward to welcoming you to our team

Job Type:
Casual

Pay:
$ $35.00 per hour

Work Location:
In person

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