Reporting and Insights Lead

2 weeks ago

Melbourne City Centre, Victoria, Australia Recoveriescorp Full time

Job no: 492873

Work type:
Full-time on Attendance, Full-time Permanent

Location:
Melbourne CBD

Categories:
Information Technology

About the company
At recoveriescorp, we believe our people are our most valuable asset. By living our WECARE values we achieve excellence in everything we do. We constantly strive to be the number one provider to our clients and our community.

To help support our people we offer:

  • Hybrid working 'Flexibility To Suit You' Model which empowers you to decide where you do your best work
  • 24/7 EAP service available for you and your immediate family members
  • Income Protection Insurance,
  • WFH Allowance,
  • Health & Wellness initiatives including discounted health insurance
  • Monthly 'FriYAY' additional halfday off at the end of each month
  • Additional 'Unplugged' noquestionsasked leave
  • Cultural Holiday swap program, work the holidays that suits you.
  • Awardwinning diverse organisational culture. Learning & development programs.

About the role


Working directly under the Chief Data, Analytics & Strategy Officer, the Reporting & Insights Lead/Manager will be responsible for data driven strategy across the organisation.

Please note that this is a hands on role, with people leadership likely to commence in October.

The initial focus will be on consolidating our reporting suite, setting up some trusted data-marts/cubes and driving stakeholder education through deliberate roll out of these reports/dashboards.


Other focus areas would be creating a data catalogue & setting a data retention policy as part of governance standards, refining current QA frameworks/standards and working with the CDASO to continue to deliver actionable insights to internal and external stakeholders.


The DAS team has a high performance culture and there is a big demand for reporting and insights across our organisation.

The role would suit someone who has a high energy personality, is an excellent communicator and is action orientated.

Key Responsibilities

  • Oversee the reporting and insights functions; setting direction and implementing towards our strategic initiatives.
  • Preparing regular (at least monthly) reports on the progress towards project goals and deliverables and quarterly board reports. Provide weekly and monthly summaries of reporting and insights activities.
  • Building partnerships with all key stakeholders to ensure effective communication and cooperation exists at all times.
  • Provide hands on support in terms of QA and setting up frameworks for quality standards for reporting tasks. Ensure that output produced is robust and trusted.
  • Lead the automation of manual tasks, in particular BAU reporting by creating and maintaining trusted datacubes/ datamarts.
  • Implement a consolidated reporting suite which has clear definitions, assumptions used and RACI. Roll this out to the end business stakeholders, educating users of benefits.
  • Drive the adoption of new reporting technology in particular Power BI dashboards with selfservice reporting.
  • Work with Group Risk and Compliance and Legal areas to create a catalogue for our data assets and work on a data retention policy.
  • Translate the modelling and insights findings into actionable recommendations for strategy.
  • Design and roll out a framework to measure and quantify changes of champion challenger initiatives and other AB tests (with statistical significance); and then communicate findings to key stakeholders.
  • Ensuring projects on the business plan are delivered within agreed timeframes and achieving the anticipated benefits.

About You

  • Expert knowledge of reporting methodology.
  • SQL Server and PowerBI skills.
  • Preferably a relevant tertiary qualification
  • Understanding of the contact centre business
  • Demonstrated experience in contact centre workflow, management systems and technologies
  • Demonstrated experience in a similar position at a senior level
  • Previous experience managing reporting & insights staff would be highly regarded.
  • Expert analytical thinking capabilities
  • Strategic and operational planning ability
  • Highly developed verbal and written communication skills including presentation and reporting capabilities
  • The ability to establish open channels of communication with others
  • The ability to build high performing teams
  • Strong stakeholder relationship development skills including the ability to build trusted partner relationships
  • Highly developed influencing and negotiation skills with the ability to gain acceptance of ideas or courses of action
  • Ability to establish clear priorities to guide the activities of others
  • High level of emotional intelligence
  • High level of business and commercial acumen
  • Creative and lateral thinker who can bring new thinking to identified problems
  • Attempts to understand the views and opinions or others
  • Takes a long term view and thinks broadly and strategically
  • Effective team player
  • Demonstrates attention to detail and

  • Reporting and Insights Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Reporting and Insights Analyst, Enterprise

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Families, Fairness and Housing Full time

    THE ROLEAre you: An experienced reporting and insights analyst with a passion for delivering effective, accurate and informative dashboards and reports? Effective at being agile to respond to emerging requirements and collaborating with others to explore and build outcomes that meet the brief and are sustainable to maintain? Proficient at independently...

  • Lead Data Insights Analysts

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    Innovative, data driven decision making Inspiring & supportive working culture Cuttingedge new way of analysing customer behaviorAre you passionate about data-driven decision making? Do you have a keen eye for detail and an analytical mind? Are you excited by the prospect of working in a fast-paced, collaborative environment where your insights can make a...

  • Lead Data Insights Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    Innovative, data driven decision making 6 month fixed term contract (potential of extension) Cuttingedge new way of analysing customer behaviorAre you passionate about data-driven decision making? Do you have a keen eye for detail and an analytical mind? Are you excited by the prospect of working in a fast-paced, collaborative environment where your insights...

  • Reporting Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Paxus Australia Pty Ltd Full time

    Posted 30 June 202- SalaryNegotiable LocationMelbourne CBD Job type Contract DisciplineIT General Reference262029_Job description:Melbourne based months contract with extensionsOur Client is a leading Global Consulting firm, looking for a Reporting Lead for one of their Melbourne based projects.Responsibilities: Work closely with a group of key stakeholders....

  • Reporting and Data Insights Specialist

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Reporting and Data Insight Specialist...

  • Reporting Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleOur Finance team works collaboratively to provide...

  • Campaign Insights Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    Innovative, data driven decision making Inspiring & supportive working culture Crossfunction collaborationWe are looking for a Senior Insights Campaign Analyst to join our dynamic and innovative organisation in MelbourneAs a Senior Insights Campaign Analyst, you will be responsible for developing and executing effective marketing campaigns that drive growth,...

  • People Insights, Reporting

    2 weeks ago

    Melbourne, Victoria, Australia Think Talent Full time

    People Insights, Reporting & HRIS Analyst The OrganisationOur client stands as one of Australia's foremost providers of insurance solutions tailored to the healthcare sector. With a legacy spanning over half a century, they have remained committed to delivering unparalleled products and services, rooted in their sincere concern for the professional and...

  • People Insights, Reporting

    2 weeks ago

    Melbourne, Victoria, Australia Think Talent Full time

    The Organisation Our client stands as one of Australia's foremost providers of insurance solutions tailored to the healthcare sector. With a legacy spanning over half a century, they have remained committed to delivering unparalleled products and services, rooted in their sincere concern for the professional and financial security of their clients. Central...

  • Reporting & Insights Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Link Group Full time

    OverviewThe Reporting & Insights Analyst designs and delivers enterprise-wide data analytics and reporting solutions. As an integral part of our team you will help our customers identify and solve their problems through the use of data and analytics. You are responsible for interpreting requirements to design and develop insightful analytics and reporting...

  • Reporting and Insights Manager

    2 weeks ago

    Melbourne, Victoria, Australia Harrier Group Full time

    Reporting and Insights Manager - Talent AcquisitionFull-timeHarrier Talent Solutions is an award-winning Australian total talent business, offering recruitment process outsourcing (RPO), contingent workforce solutions, strategic human resources consulting and talent technology services. We deliver world-class solutions, talented people and innovative...

  • Insight Analyst

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Appetency Recruitment Services Full time

    Insight Analyst: Job ID:52605a8a: Job Category:Other: Location:Melbourne: Job's Advertised Area: CBD Salary on offer: 0Reporting to the Manager, Analytics, the Insights Analyst will perform data analysis, and design and deliver reports and insights, to inform key business decisions and actions in relation to the road safety camera program, infringement...

  • Reporting and Insights Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Myob Group Limited Full time

    Hi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...

  • Reporting and Insights Manager

    2 weeks ago

    Melbourne, Victoria, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Budget Strategy and Reporting Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services (DGS) was established on 1 January 2023 to bring important day-to-day services together in one department to make it easy and seamless for Victorians and businesses to interact with government. We're working to connect and digitise our systems and platforms across state and local government as well as...

  • Head of Enterprise Reporting and Insights

    2 weeks ago

    Melbourne, Victoria, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a...

  • BI and Analytics Lead

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    BI and Analytics Lead, Permanent role, Melbourne based Azure Data Warehouse, Data Lake, Data Factory SQL server, Qlik Sense, SSAS, OLAP, ETL, SQL Datawarehouse, Data CleansingTalent Insights are currently working with a Retail based company who are on the look out for a new BI and Analytics Lead.This is an exciting opportunity to join a client that uses Data...

  • Data & Insights Lead

    2 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    Melbourne, Victoria | RACV Head Office New Opportunity | Permanent Full Time Competitive Salary | Discount on RACV Products Great things start here Join our team of business professionals doing meaningful work in an organisation that's ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide....

  • Insights and Impact Lead

    2 weeks ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    Permanent position available - commencing 1 July 2023:Employee discounts program/ Flexible work arrangements/ Optional ADO available:- $113, % SuperannuationWe are theCity of Melbourne, a City of possibility and place to be bold and inspirational.We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a...