Infrastructure Fault Officer

1 week ago

Melbourne City Centre, Victoria, Australia Metro Trains Melbourne Full time
17 February 2023

Engineering Melbourne CBD Full Time


Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive, and safety focused, and who are at the core of our success.


You will be joining an organisation that is known as a global leader in its field, but also prides itself on being dynamic, embracing new technologies, and focused on customer service.

Our aim is to promote a work/life balance, to allow team members to bring their best to work, and to truly be focused on a common goal:
providing a world-class railway service.

Why work at Metro Trains?

  • Excellent remuneration, with great career development opportunities.
  • Receive a free Myki Pass that allows free Public Transport
  • Work in a supportive working group at an essential services company.
  • Have the flexibility of a Monday-Friday rotating roster.

About the position:


As our Infrastructure Fault Officer, you'll be responsible for the issuing of reactive maintenance work orders across a variety of disciplines, including OCS (Operational Control Systems), Track, Structures, Civil, and more.


You'll work with the main focus of ensuring that all responses are actioned in a timely and effective manner, detailing the fault into reporting systems to ensure that the responding staff have all the information required.

To "hit the ground running", you'll need the ability to extract key information so you can best support our stakeholders in their reactive maintenance activities.


This is a great opportunity for someone with excellent communication skills who is looking to join a dynamic working group and team environment at a multi-award-winning essential services company.


This position will be working Monday to Friday on a rotating roster between 6:00am to 9:00pm, based from our modern Collins Street office with state-of-the-art technology.


Responsibilities include:

  • Receive, evaluate and allocate work requests for reactive maintenance activities.
  • Provide timely and accurate advice to incoming callers, ensuring issues are resolved in accordance with our service level agreement and issue resolution procedure.
  • Liaise and provide assistance to department maintenance Production Managers/Supervisors.
  • Maintain regular contact with station and depot staff, becoming familiar with asset condition in the field to forecast perceived problem areas that can be targeted for special attention.
  • Update all faults and activities on a database regularly, reporting progress as delivered by the contractors or person attending.
  • Develop and refine the reporting system/procedures, ensuring service is the most effective and promotes the 'one stop shop' concept to building, faults and maintenance.
  • Support the achievements of Balance Scorecard Objectives, adhering to all legislative and regulatory requirements.

About you:

  • Possess a Train Track Safety Awareness Certificate (Track Access requirements) or be willing to obtain.
  • Conversant with Microsoft Office, Outlook and Excel.
  • Strong stakeholder management and communication skills with all levels of management and staff (verbal and written).
  • First Aid Level preferred.
  • Experience in infrastructure maintenance works preferred.
  • Detailed knowledge of assets including station buildings, depot buildings and their environments preferred.
Ready to apply? Great

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