Manager, Planning

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Provide recommendations on prioritisation of initiatives in accordance with the Home Claims strategy:

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Permanent opportunity:

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Brisbane, Sydney or Melbourne location
As Manager, Planning you will manage the pipeline of initiatives and program of work for Home Claims.

This role is responsible for providing recommendations on prioritisation of initiatives in accordance with the Home Claims strategy to achieve Best in Class claims.


What you'll do

  • Work with the EM Strategy, Frameworks & Change to develop and execute a prioritisation framework for initiative management of the pipeline within Home Claims
  • Coordinate a Program of Work across the Disaster Response & Customer Experience Team
  • Provide monthly status updates on the pipeline of initiatives and ideas including emerging themes identified across the backlog
  • Manage the initial prioritisation, estimation (high level) and value realisation for new initiatives and provide recommendations to continue, add to backlog or stop
  • Conduct root cause analysis, define problem statements and value creation for key initiatives and themes in the pipeline to assist with prioritisation recommendations
  • Allocate initiatives according to team accountabilities and funding requirements
  • Assess the initial viability of Enterprise Projects and the impacts to Home Claims including HCLT awareness
  • Support the annual business planning process to design initiatives, working with key stakeholders within Home Claims and across Suncorp
  • Ensure alignment of initiatives and timing across the roadmaps for Home Claims to drive best in class customer and business outcomes
  • Provide coaching to peers across Home Claims around ideation, such as problem definition, root cause analysis and value creation

What you'll bring

  • Some professional qualification/training in Project Delivery, Information Technology
  • Minimum 5 years' experience in project and portfolio management
  • Strong operational knowledge of the business
  • Experience working on large programs of work

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on worklife balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($1000), Facilities for nursing mothers, Years of Service Recognition)


Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing.

With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people.

We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.


Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Money magazine's Bank of the Year and Business Bank for the fourth consecutive year
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia
  • Employer of Choice for Gender Equality for sixth consecutive year
  • At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

Advertised: 01 Feb 2023 AUS Eastern Daylight Time

Applications close: 17 Feb 2023 AUS Eastern Daylight Time

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