Head of Customer Relationship Management

2 weeks ago

North Sydney Council, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Head of Customer Relationship Management - Workers Compensation & Absence


Direct Health Solutions is one of Australia's largest 24x7 telehealth providers for employers, offering a range of specialist injury, workforce absence and employee medical services nationally.

each year we handle in excess of 500,000 Telehealth and medical service interactions.


We are seeking an experienced Customer Relations professional to ensure DHS remains at the forefront of innovative solutions to propel our growth and customer retention.


As part of Sedgwick, DHS has access to incredible global resources, and local capabilities to support the implementation of innovate solutions.

About You

  • Extensive experience in corporate health and injury management
  • A strong commercial orientation
  • Ability to lead sales at all levels, from directors through to HR managers
  • Seeking to work in a consulting environment
DHS was recently acquired by Sedgwick, a global leader in claims, workers compensation and workforce absence solutions.


DHS services are underpinned by a team of telehealth triage nurses, supported by a national network of selected occupational oriented doctors, physiotherapists and psychologists.

Our services are powered by technology platforms designed to centralise workforce data and create efficiencies and improved program outcomes.

DHS is located in North Sydney, however we will consider applicants from anywhere in Australia.

Sedgwick is an Equal Opportunity Employer.

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