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Service Delivery Coordinator
2 weeks ago
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that's safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let's talk today.
The Company
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.
Responsibilities:
Service Delivery management Raising work orders, assigning and scheduling technicians, liaising with Customers. Ensuring completed works are closed off and invoiced in a timely manner (pricing and invoicing of all completed jobs) Ensuring all maintenance is completed within budget and all associated paperwork is collated and provided to stakeholders Managing Works in progress, providing updates to customers and team Providing exceptional customer service to both external and internal customers Manage customer issue escalations and ensure actioned and close out Raising and issuing of Purchase orders (ordering parts etc). Providing support to all internal stakeholders - i.e Service Team Managers, Branch Managers, Technicians, Service Delivery Team Leader Technician/Apprentice onboarding Supporting Accounts Payable and Receivable teams with invoice queriesWhat we look for:
Experience in a high volume, KPI/Target driven, fast paced customer service or administrative role Excellent communicator across all forms of communication Excellent customer service skills High level of experience in MS Office software including Outlook, Word, and Excel Someone that enjoys working as part of a high performing team, but can also work independently Experience with SMX, Salesforce, SAP preferred but not essential. Proactive problem solving – identifying and resolving issues and business improvement ideas.If you are interested in the role, please click the apply now below. Feel free to reach out to Priscilla on for a confidential discussion. #LI-PD3
Only those candidates () introduces to JCI by resumes on JCI's Talent Acquisitions team's explicit request will be deemed a candidate referred by
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